Mohammed Azimul Hoque

Two decades of extensive all-round experience within the restaurant and bar industry; I am a commercially astute, results-orientated senior general manager with focussed leadership in driving growth and profitability in highly competitive markets. Able to analyse operational processes, best practice and implement changes quickly and strategically to overachieve business goals and objectives.

I have the enthusiasm and expertise to manage both exceptionally high volume, high end branded and independent restaurants with confidence and success. Focussing on people development and progression pathways, identifying growth and freeing potential. I recognise performance excellence in operations and customer care with the ability to drive revenue growth and cost control.

Result focussed and proactive in planning day-to-day operations and correcting service and people issues to surpass expectation. Successfully motivate, train, and develop my team to drive growth in our highly competitive market. A lead from the front attitude has allowed me to nurture, develop and retain amazing individuals and teams who have collectively created memorable experiences.

Naturally competitive, with the ability to share a mission statement and vision for the business that both engages and inspires.

To whom it may concern,

To begin with, I have nearly 20 years of experience managingexceptionally high-volume restaurants and bars with teams of up to 190employees. Very experienced in new site opening and operations, having opened three, multimillion pound sites in previous roles. During this time, I have been able to develop and implement strategies that have consistently increased sales by an average of 20% every 6 months. This was achieved by focusing on key areas such as inventory management, cost control, and staff training.

In one of my previous roles, I was able to streamline ordering and scheduling processes, which resulted in a 10% reduction in food and labour costs, while maintaining high-quality standards. Furthermore, I utilised my leadership skills to train and motivate team members to exceed customer expectations, leading to a 95% customer satisfaction rating within a year.

I have a proven track record of success in the industry, from new site openings to improving and correcting struggling sites. My proven ability to manage restaurant budgets and achieve financial targets, cost control, and revenue management were instrumental in revenue growth and profitability in each role I have taken on. My team-building skills enabled me to recruit, train and motivate employees to provide a superior customer experience and maintain a high level of employee satisfaction. Key to my success has been “people, people, people” my results start with my team.

I am a hands-on leader who demonstrated commitment to providing excellent customer service and ensuring guest satisfaction. Committed to ensuring that customers have a positive experience in every interaction with our brand. From ensuring food quality, prompt, and courteous service to “aftercare”, I have a knack for anticipating customer needs and going above and beyond to exceed their expectations.

I can operate at a strategic level, with a bottom-line focus and the ability to develop and implement effective operating controls to deliver ROI. I have a strong ability to anticipate sales trends and forecasting to adjust the restaurant's marketing strategies. Apply expert knowledge pertaining to in-depth financial management, people development and business strategy design and implementation.

I have a particular passion in creative problem-solving and ensuring the satisfaction of both employees and guests. I have comprehensive knowledge of health and safety regulations with an exemplary safety record that ensures compliance. My ability to engage and ensure the wellbeing of guests and team members at all times makes me a desirable candidate for a Restaurant Operations/General Manager position. My experience in analysing inventory and ordering ensures that the restaurant is always well-stocked, up-to-date, and fully operational.

These experiences have helped me to develop a unique set of skills that I believe are crucial to success in the restaurant and bar industry, such as problem-solving, decision making, and effective communication. I am also well-versed in all national and local regulations for health and safety.

I would be thrilled to bring my passion and talent to your establishment and lead your team to great success. Thank you for your consideration. Please find attached my resume for your review.

Kindest regards,

Az Hoque

BA SPORTS AND LEISURE MANAGEMENT

DIPLOMA HOSPITALITY MANAGEMENT