Mohammed Zindani

I consider myself as an individual with a strong desire to succeed in a challenging and motivating environment. I would like to interpret myself as a diligent person who is able to listen carefully to instructions and interpret them accurately along with possessing good communication skills and is happy working alone as well with others. With experience I have been able to conclude that communicative skills is a key and a vital factor within any circumstance. By helping others, I believe you help yourself which consists of benefits such as, knowledge that you may acquire off others, that being peers or mentors. Communication also fuels innovation and powers productivity and in terms of personal benefits, it builds a culture of teamwork and trust which I think is one of the most important attributes of communication as this is what portrays one's name and reputation. However, with being a good communicator, comes a cost, and that is hard work. Not only do I believe that I am a hard worker, but I am also someone who is positive and is a supportive team member with a cooperative attitude and flexible approach.i am also a Flexible Customer Assistant with professional experience delivering outstanding service within a high-volume retail environment. Diligently processing deliveries, maintaining optimum stock levels and ensuring exceptional customer care at all times. Service-focused customer relations team members experienced in handling high call volumes with impeccable phone manners. Skilled in documentation, time management and multitasking. Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction. 

Work history 

River island - retail sales advisor 

Liverpool church street  

• Maintained easy-to-navigate stock room systems, ensuring products were stored and displayed in order
• Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays
• Used outstanding product knowledge, sales abilities and customer relations skills to drive substantial profit increases
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
• Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
• Updated product labelling and promotional pricing.
• Addressed customer enquiries and concerns, facilitating decision-making and minimising hesitation.

Shop cashier Taz news agent

• Processed cash, cheque, credit and debit payments accurately and efficiently, minimising till discrepancies.
• Issued receipts for customer purchases and gifts, advising on in-store return and exchange policies.
• Assisted customers with additional needs in transporting goods to vehicles, elevating client service.
• Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
• Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
• Displayed and restocked merchandise by following brand guidelines.
• Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
• Handled diverse customer queries, providing accurate store, product and service information.
• Maintained excellent client satisfaction by providing professional, courteous customer service.
• Delivered outstanding customer care with proactive sales and listening skills.

Etchi mehmet waitress

• This involved me interacting with customers and answering any questions that they have, I used to assist in finding products that the customers are looking, this helped me massively in my confidence to communicate and socialise with customers
• I have also been able to gain an understanding of work etiquette and abiding by rules and terms for my and others benefits of working efficiently together as a team
• My role being a helper/runner enabled me to positively gain skills such as communicative skills which helped my interaction and adaptation to different workers as well as customers

WAREHOUSE 

EVRI

• Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
• Completed work following safety rules for best working practices.
• Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
• Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
• Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
• Maintained and cleaned warehouse equipment following set procedures.
• Loaded packaged goods on to trucks for shipping.

Call Center agent at John Lewis  

TCC birkenhead  

• Attended regular product training to enhance customer advice.
• Improved call metric standards to exceed performance KPI targets.
• Continually updated customer databases, ensuring compliance with GDPR regulations.
• Maintained accurate knowledge of current services to provide informative customer advice.
• Handled high call volumes with accuracy and efficiency for optimum productivity.
• Recommended call routing strategies, reducing average on-hold times.
• Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
• Processed orders quickly, providing customers with accurate order information.
• Answered customer enquiries with excellent customer service skills.
• Managed customer expectations to improve satisfaction rates.

Call centre  agent for moonpig ( live chat ) 

TCC Birkenhead 18/06/2023 to 6/09/2023

• Played a pivotal role in the Customer Support team, primarily responsible for delivering outstanding customer service through live chat channels.
• Successfully resolved customer inquiries, issues, and concerns, ensuring a high level of customer satisfaction.
• Maintained a deep knowledge of Moonpig's products and services to provide accurate and detailed information to customers.
• Assisted customers with order processing, payment inquiries, and account-related concerns.
• Consistently met and exceeded performance targets, such as response time and customer satisfaction ratings.
• Utilized customer feedback to identify areas for improvement and contributed to process enhancements

I have 5 GCSEs in maths English ict construction and religious beliefs  in Saint Francis of assisi , I also have a double distinction and a merit in applied merit  in Liverpool life sciences