MOHSIN HABIB

MOHSIN HABIB

Cell no.​: 07447 099426

Address.​: Brabazon Rd, Hounslow

                         TW5  

JOB TARGET:

To associate with an organization that progresses dynamically and provides me an opportunity to update my knowledge and enhance my skills in new services, and be a part of a team that excels in work towards the growth of the organization.

AREAS OF EXPERTISE:

​​​​

• Performance

• Vision

• Team Leadership

• Service & Quality  

MOHSIN HABIB

Cell no.​: 07447 099426

Address.​: Brabazon Rd, Hounslow

                         TW5  

JOB TARGET:

To associate with an organization that progresses dynamically and provides me an opportunity to update my knowledge and enhance my skills in new services, and be a part of a team that excels in work towards the growth of the organization.

AREAS OF EXPERTISE:

​​​​

• Performance

• Vision

• Team Leadership

• Service & Quality  

PROFESSIONAL EXPERIENCE

ORGANIZATION :  FAST CARGO LIMITED ( Cargo Services ) ( 2023 – 2024 ) , UK

Role: Driver

• Safe Vehicle Operation: Adhering strictly to traffic laws, road safety regulations, and defensive driving techniques.

• Route Planning: Strategically planning the most efficient and safe routes, often utilizing GPS and navigation tools, while accounting for traffic, weather, and legally mandated rest stops.

• Meeting Deadlines: Ensuring the timely pick-up and delivery of goods according to schedules.

• Complying with Regulations: Following all government and company rules, including maximum driving hours, weight limits, and vehicle size restrictions.

ORGANIZATION :  DOUGHLADS ( Wood Fire Pizza ) ( 2021 – 2023 ) , UK

Role: Manager

• Wood-Fired Oven Management: Oversee the proper firing, heating, and cooling of the oven. This includes monitoring and maintaining the extreme temperaturescrucial for authentic wood-fired pizza.

• Fuel Management: Ensure the consistent supply and quality of wood (e.g., proper seasoning, low moisture content) to guarantee a clean burn, consistent heat, and the correct flavor profile.

• Pizza Production Oversight: Maintain high standards for the core product, including dough quality, topping precision, and the final bake. Work closely with the pizzaioli (pizza makers) to ensure consistency.

• Inventory for BOH (Back-of-House): Manage the ordering, stock control, and rotation of specialized ingredients (like specific flours, cheeses, and tomatoes) and firewood to meet demand while minimizing waste.

• Equipment Maintenance: Ensure all kitchen and oven equipment, including peels and cleaning tools, are maintained and operational.-

ORGANIZATION :  DELIVEROO ( Delivery Services ) ( 2015 – 2020 ), UK  

Role: Customer Service

• Order Resolution: Investigate and resolve issues for customers who have problems with their order, such as missing items, incorrect food, late deliveries, or cold food.

• Refund and Credit Processing: Manage customer requests for compensation by assessing the issue against company policy and accurately processing refunds, re-orders, or credit adjustments.

• Communication: Handle customer inquiries across multiple channels, primarily via live chat, email, and phone calls, providing clear, empathetic, and timely responses.

• De-escalation: Handle agitated or highly complex complaints to turn a negative experience into a positive one, ensuring the customer feels heard and the issue is resolved to their satisfaction.

• Account Support: Assist with general account management issues, such as payment problems, voucher application, and managing Deliveroo Plus subscriptions.

ORGANIZATION :  SANNA TRAVEL ( Travel & Tours ) ( 2010 – 2015 ), UK

Role: Travel Consultant

• Determine Client Needs: Meet with clients (in person, over the phone, or via email) to thoroughly understand their travel goals, budget, time constraints, preferences, and special requirements (e.g., medical needs, pet travel, specific cultural interests).

• Provide Expert Advice: Offer informed recommendations on destinations, travel routes, local customs, currency, and necessary travel documents (passports, visas, health requirements).

• Create Customized Itineraries: Design and present tailored travel packages that include flights, accommodations, transportation (car rentals, trains, cruises), activities, and tours that match the client's interests and budget.

• Sell and Promote: Actively promote and sell travel packages, insurance, and supplementary services, working to meet sales targets

ORGANIZATION :  BELHASA DRIVING CENTER ( Driving Center ) ( 2005 – 2010 ), UAE

Role: Area Manager

• Oversee Multi-Site Operations: Take overall responsibility for the day-to-day running of all driving and vehicle testing centres within the area, ensuring smooth operation, sufficient staffing, and effective scheduling.

• Performance Monitoring: Set clear performance expectations and KPIs (Key Performance Indicators) for the local centre managers and examiners. Monitor performance metrics related to test pass rates, efficiency, test integrity, customer service delivery, and waiting times.

• Maintain Integrity and Compliance: Ensure all test centres and examiners strictly adhere to national standards, legal regulations, and the stringent security protocols set by the relevant government body (e.g., the DVSA).

• Quality Assurance: Drive improvements based on quality assurance (QA) checks, audits, and performance data to ensure a consistent, high-quality assessment of candidates and vehicles.

TRAINING COURSES:

Time Management​Customer Services ​Change Management ​

Galileo & World span   ​

COMPUTER & SOFTWARE SKILLS:

Ms Office – Galileo – World span – Auto CAD ​

EDUCATIONAL QUALIFICATIONS:

ICS ( Computer Sciences)

B.A ( Bachelors of Arts )  

DRIVING LICENSE:

Full Driving License .

MOHSIN HABIB

Cell no.​: 07447 099426

Address.​: Brabazon Rd, Hounslow

                         TW5  

JOB TARGET:

To associate with an organization that progresses dynamically and provides me an opportunity to update my knowledge and enhance my skills in new services, and be a part of a team that excels in work towards the growth of the organization.

AREAS OF EXPERTISE:

​​​​

• Performance

• Vision

• Team Leadership

• Service & Quality  

PROFESSIONAL EXPERIENCE

ORGANIZATION :  FAST CARGO LIMITED ( Cargo Services ) ( 2023 – 2024 ) , UK

Role: Driver

• Safe Vehicle Operation: Adhering strictly to traffic laws, road safety regulations, and defensive driving techniques.

• Route Planning: Strategically planning the most efficient and safe routes, often utilizing GPS and navigation tools, while accounting for traffic, weather, and legally mandated rest stops.

• Meeting Deadlines: Ensuring the timely pick-up and delivery of goods according to schedules.

• Complying with Regulations: Following all government and company rules, including maximum driving hours, weight limits, and vehicle size restrictions.

ORGANIZATION :  DOUGHLADS ( Wood Fire Pizza ) ( 2021 – 2023 ) , UK

Role: Manager

• Wood-Fired Oven Management: Oversee the proper firing, heating, and cooling of the oven. This includes monitoring and maintaining the extreme temperaturescrucial for authentic wood-fired pizza.

• Fuel Management: Ensure the consistent supply and quality of wood (e.g., proper seasoning, low moisture content) to guarantee a clean burn, consistent heat, and the correct flavor profile.

• Pizza Production Oversight: Maintain high standards for the core product, including dough quality, topping precision, and the final bake. Work closely with the pizzaioli (pizza makers) to ensure consistency.

• Inventory for BOH (Back-of-House): Manage the ordering, stock control, and rotation of specialized ingredients (like specific flours, cheeses, and tomatoes) and firewood to meet demand while minimizing waste.

• Equipment Maintenance: Ensure all kitchen and oven equipment, including peels and cleaning tools, are maintained and operational.-

ORGANIZATION :  DELIVEROO ( Delivery Services ) ( 2015 – 2020 ), UK  

Role: Customer Service

• Order Resolution: Investigate and resolve issues for customers who have problems with their order, such as missing items, incorrect food, late deliveries, or cold food.

• Refund and Credit Processing: Manage customer requests for compensation by assessing the issue against company policy and accurately processing refunds, re-orders, or credit adjustments.

• Communication: Handle customer inquiries across multiple channels, primarily via live chat, email, and phone calls, providing clear, empathetic, and timely responses.

• De-escalation: Handle agitated or highly complex complaints to turn a negative experience into a positive one, ensuring the customer feels heard and the issue is resolved to their satisfaction.

• Account Support: Assist with general account management issues, such as payment problems, voucher application, and managing Deliveroo Plus subscriptions.

ORGANIZATION :  SANNA TRAVEL ( Travel & Tours ) ( 2010 – 2015 ), UK

Role: Travel Consultant

• Determine Client Needs: Meet with clients (in person, over the phone, or via email) to thoroughly understand their travel goals, budget, time constraints, preferences, and special requirements (e.g., medical needs, pet travel, specific cultural interests).

• Provide Expert Advice: Offer informed recommendations on destinations, travel routes, local customs, currency, and necessary travel documents (passports, visas, health requirements).

• Create Customized Itineraries: Design and present tailored travel packages that include flights, accommodations, transportation (car rentals, trains, cruises), activities, and tours that match the client's interests and budget.

• Sell and Promote: Actively promote and sell travel packages, insurance, and supplementary services, working to meet sales targets

ORGANIZATION :  BELHASA DRIVING CENTER ( Driving Center ) ( 2005 – 2010 ), UAE

Role: Area Manager

• Oversee Multi-Site Operations: Take overall responsibility for the day-to-day running of all driving and vehicle testing centres within the area, ensuring smooth operation, sufficient staffing, and effective scheduling.

• Performance Monitoring: Set clear performance expectations and KPIs (Key Performance Indicators) for the local centre managers and examiners. Monitor performance metrics related to test pass rates, efficiency, test integrity, customer service delivery, and waiting times.

• Maintain Integrity and Compliance: Ensure all test centres and examiners strictly adhere to national standards, legal regulations, and the stringent security protocols set by the relevant government body (e.g., the DVSA).

• Quality Assurance: Drive improvements based on quality assurance (QA) checks, audits, and performance data to ensure a consistent, high-quality assessment of candidates and vehicles.

TRAINING COURSES:

Time Management​Customer Services ​Change Management ​

Galileo & World span   ​

COMPUTER & SOFTWARE SKILLS:

Ms Office – Galileo – World span – Auto CAD ​

EDUCATIONAL QUALIFICATIONS:

ICS ( Computer Sciences)

B.A ( Bachelors of Arts )  

DRIVING LICENSE:

Full Driving License .