Molly Phillpotts-Miners

Pro-active second year Business Management and Marketing student studying at the University of the West of England. Highly organised and deadline driven individual with experience leading an enterprise project that was awarded a first. Currently the vice president of the Women in Business Society, organising meetings, events and supervising other members of the group. Now seeking to grow my potential and gain more autonomy in a larger company to increase my knowledge, make more impactful decisions and learn new skills. 

SPAR Convenience Store  Customer Service Assistant  Aug 2022- Present

• Comprehensive knowledge of till systems and the in-store post office. This involves keeping up to date with training courses and focusing on important transactions. 
• Excellent skills in communication and problem-solving when dealing with customers in a busy store environment, always carrying out tasks with a friendly, helpful attitude. Maximising customer satisfaction and building rapport.  
• Consistently maintaining store tidiness and cleanliness during quiet periods, resulting in a pleasant store environment and positive feedback from both managers and customers.
• Co-ordinated multiple deliveries. Prompting team members to make efficient decisions so the delivery is completed in a timely manner. 

Stonegate                             Bar Staff/ Waitress                  Jan 2022- Aug 2022

• Efficiently multi-tasked, switching between bar and floor work when team members or customers needed assistance. Resulted in well-functioning shifts that minimized customer dissatisfaction and maintained team morale. 
• Strong ability to deal with sensitive situations in an environment that deals with individuals under the influence. Ensured all customers felt comfortable and enjoyed their experience. 
• Motivated all members of the team during shifts. A versatile, positive team player with an ability to work calmly under pressure. Building strong relationships and bringing an energetic, open-minded attitude to every task. 

Barkwell Plumbing and Heating  Procurement Officer Dec 2020- Sept 2021

• Promoted to the position of Procurement officer and PA after three months in the business. Worked confidentially alongside multiple departments, managed sites and built strong relationships with merchants. Awarded with more responsibilities.
• Successfully sent deliveries to sites so that plumbers were able to stick to deadlines and complete work on time. Awarded with more sites to manage. 
• Supervised the delivery of containers to all procurement officer’s sites. Reduced costs by re-evaluating existing container contracts and established new ones. Resulted in positive feedback from site managers and relieved workload from team members.

Halwill Manor Nursing Home      Oral Care Lead      March 2018- Dec 2020            

• Awarded the position of Oral Care Lead. This role involved evaluating resident’s oral health to create plans that accommodated each individual’s specific requirements. Resulted in improved health and awareness for those in need of treatment and in turn overall happiness of residents.  
• Demonstrated how to use specific oral health equipment to other care assistants. This improved training, knowledge and ensured that there was consistency within the team. 

BA Hons Business Management and Marketing                             2021- present

University of the West of England                                                                                

1st achieved in Year 1

A-levels                                                                                                            2017-2019

Okehampton College

Biology (C)

Chemistry (D)

English Language (B)

EPQ (A)

GCSE’s                                                                                                           2012-2017      Okehampton College             

Grades A*-C including Maths, English and triple science