muhammad abdullah

A polished, dynamic administrative and customer service offering a comprehensive skill set. Well-versed in delivering exceptional customer service while maintaining the highest level of confidentiality. With over 5-years customer service experience alongside with over 4-years of experience working in educational environment, now working at Lidl. I can grasp new concepts quickly and efficiently; not intimidated by new challenges, responsibilities and situations.

Customer Assistant

Lidl, Bolton UK, 2021/Current

Achievements/Tasks

• Serving customers at tills while performing other duties.
• Working back stock in the warehouse while managing deliveries.
• Successfully the store moved from 14th to 10th place in sales, by ending each month with high upgrades.
• Improved customer satisfaction by 18% in four months, according to in-store and online surveys by ensuring customers leave the store happy.

Help Desk Technician

Manchester Metropolitan University, Manchester UK, 2021/2023

Achievements/Tasks

• Day to day follow up meetings with the rest of the team.
• Solve various level of issues for staff and students at Manchester Metropolitan University. 
• Successfully managed to get 4 positive feedbacks from various departments on jobs solved within first week.
• Successfully managed to have a smooth cross team communication between IT and other departments that work closely with one another. 

Customer Assistant

KFC, Middlebrook Bolton UK, 2018/2021

Achievements/Tasks

• Serving customers at tills while working on all stations.
• Dealing with Customers different requirements.
• Awarded the best employee award for top upgrades in the store for 6 consecutive months, by giving more profit to the company, at the same time keeping customers happy through communicational skills.
• The store moved from 5th to 2nd position in the region for high upgrades and performance by ensuring the store is hitting all the targets and achieving all the goals by playing an important role in the team.

BSc (Hons) Software Engineering

Manchester Metropolitan University, Manchester UK, September 2021/Current

• Relevant Modules: Thematic Project (87%): I have enhanced on various skills, for instance, project management, project planning, problem solving, teamwork, and communication. I have also learned various project management methodologies. In this unit, I used my project planning and leadership skills. Full Stack Web Development (85%): I have used SQLite Database, JavaScript, and its frameworks, NodeJS, ExpressJS, and VueJS. I have gained knowledge of RESTful APIs and OpenAPIs. For this unit, I made use of my time management, problem-solving, and analytical skills. 
• Grade: First class (Predicted)
• Awards: BCS Educational Affiliate, Chartered Institute of Information Security,Computer Technology Industry Association, Institute of Coding and BCS Accredited Degree. 

Bolton College, Bolton UK, September 2017/June 2021 

• BTEC Level 3 Extended Diploma in IT (QCF) Grade: Distinction, Distinction, Distinction
• OCNLR Entry 3/Level 1 Certificate in Digital Skills Grade: Pass
• GCSEs, Math and English, Grade: 4

Smithills School, Bolton UK, September 2016/June 2017 

BSC Level 2 ECDL Certificate in IT Application Skills

• Grade: Distinction