Muhammad Adam Douglas

Friendly, professional and approachable individual; experienced in delivering Customer Service in a customer focused busy environment. Wishing to enter into employment within the Hospitality and or Retail as I bring work experience within a Hotel environment; bringing transferrable skills to work in either industry. Experienced in set up, after care and delivering high quality Customer Service at functions, events and dining experiences. Enthusiastic to use and enhance my excellent customer service, communication, multi-tasking, organisational and planning skills, meet and work with new people as well as deliver great Customer Service.

Houstoun House Hotel – Uphall - 09/2023 - 01/2024 • Part of an 18-week course learning several skills related to • Customer Service and communication within a Hospitality and hotel setting. • As part of a team I organising rooms for functions, parties and events, setting up table for dining in the hotel. • Assisted with back of house activities; cleaning up dinging areas, function rooms and after care service. • Provided food and Beveridge service to customers attending functions, events, parties and general dining in the hotel for up to 60 guests. 

School - Malaysia Volunteering Activities - 06/2013 - 06/2019 • Attended and supported a variety of International and Open Day events based on a variety of topics and themes

Positive Qualities (Houstoun House Hotel: 09/2023 – 01/2024 Completed 5 SQA Modules in: • Skills for Customer Care. • Dealing with Work Situations. • Working Safely. • Working with Others. • Building own Employability Skills 

Austin Heights International School 08/2013 - 07/2021 IGCSEs: • Information & Communication Technology (B) • Geography (C) • First Language English (C) • Design and Technology (D) • Business Studies (E) • History (E) • Mathematics (E) • English Literature (E)