
Muhammad Hammad Masood Khan
Customer Service / Support
About Muhammad Hammad Masood Khan:
A highly motivated and quick learner with a background in engineering and customer service, now eager to transition into the role of Door Supervisor. I bring a strong blend of technical expertise and interpersonal skills, reinforced by an MSc in Project Management and an SIA License. Known for excellent communication, decision-making, and problem-solving abilities, I am dedicated to ensuring a safe and professional environment.
Experience
- Door Supervisor
FGH Security, Lancaster. Sep 2024-Present
- Managing Doors at different sites such as Nigh clubs, bars, pubs, Lancaster University.
- Worked as door supervisor at Liverpool Football Club and Blackpool Football club.
As a Security Officer at FGH Security in Lancaster, I maintain a visible and professional presence to ensure safety and security. My role involves addressing loss prevention issues, deterring anti-social behavior, and providing excellent customer service. I also prepare detailed reports and work collaboratively as part of a skilled security team
- Sales Representative
FoneTech Lancaster Ltd. Feb 2024 - July 2024
- Provide exceptional customer service by assisting with mobile phone sales and repairs, managing transactions, and resolving issues to ensure a positive shopping experience.
- Maintain product knowledge and inventory, contributing to store success and customer satisfaction.
- Team Leader
AS Builders and Contrators, Pakistan. 2020-2022
- Led a team of five technicians in Quality Control, overseeing inspections and ensuring the accurate installation of electrical components.
- Demonstrated extensive technical knowledge and a strong commitment to maintaining high safety and reliability standards.
- Electrical Engineer
Kenetic Safety & Security LLC 2019-2020
- Oversee the design, installation, and maintenance of fire alarm and fire-fighting systems, ensuring compliance with approved standards.
- Manage client relationships through quotation preparation, system inspections, and maintaining records.
- Lead project teams in the sourcing and deployment of fire protection equipment, providing technical guidance and ensuring timely project completion and client satisfaction.
Education
- MSc Project Management
University of Law-Manchester. 2022-2024
- BSc Electrical Engineering
GCU, Lahore 2013-2017
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