Nadia Radcliffe

I am an energetic, highly motivated and customer focused individual with 2+ years of experience in a dynamic, fast paced retail environment. I am committed to delivering quality products with the highest standard of personalised customer service to make sure every customer has the best experience and to achieve excellent sales figures. I am an effective communicator with interpersonal skills that help me easily form positive relationships with a diverse range of customers and fellow work employees.My problem-solving Skills, ability to perform well in a team and love for taking initiative help me to seek out new challenges in the workplace and improve the customer and colleague experience.

Oct 2020-June-2022
Adidas Retail sales assistant l Banbridge, Northern Ireland
-Met and surpassed the store’s sales goals which helped boost profits significantly. -Resolved customer complaints and escalated issues to the floor manager when necessary, leading to an increase in customer satisfaction.
-Managed cash and card payments, returns and exchanges daily.
-Helped customers find specific items in store, using both product knowledge and location, and online system.
-Reccommended alternative products or ordered online to store when appropriate. -Processed online orders, up to 300 per day.
-Upheld excellent hygiene standards by participating in store cleaning, especially disinfecting the store as it was post covid.
-Participated in regular training sessions in person and online for product knowledge, customer satisfaction and diversity and inclusion in the workplace.

A LEVELS
2020-2022
Banbridge Academy -Biology/Geography/Sports Science-AAB
GCSE’S
2018-2022
Banbridge Academy -Maths/English/French/Biology/Physics/ Chemistry/Geography/RS/Art/PE- 4 A*s and 6 A’s