About Nathan Dorrian:
I am a motivated and friendly individual with an
exemplary academic record and valuable
experience in my professional career so far. My
experiences have provided me with a range of
workplace skills such as relationship building,
leading a team to success, communication,
teamwork, and customer service, alongside skills I
have developed throughout my education such as
time management, work ethic and responsibility to
ensure I am effective in my job.
Experience
PROFESSIONAL EXPERIENCE
Airship and Toggle
Customer Success Executive - October 2022 - Present
I started working at Airship and Toggle very soon after the COVID pandemic where I
have become a very important member of the Airship team. Working for a SAAS
company I regular have marketing strategy meetings with marketeers from various
industries including hospitality and sport businesses
• Working daily on the CRM systems and applying specific detailed knowledge
on how customers can utilise their data on a CRM system, a main focus
upon guiding and pushing the customers to use the system to the best it can
be.
• I deal with marketeers and owners under a lot of pressure so keeping calm
and ensuring I am helping the, with effective service and guidance is
incredibly important.
• Helping customers through the detailed onboarding process, diarising call
and giving regular updates to ensure all roadblocks are removed as soon as
they appear.
• Ensuring effective communication is given through a variety of methods
such as phone calls, video calls, emails and the support system.
• Being the front of the business for customers who may be wanting to vent
frustrations and having the ability to turn a negative into a positive is
something I do on the regular.
Molly Malone’s Irish Tavern
General Manager - September 2019 to October 2022
I started as deputy manager of Molly Malone’s in 2019 and quickly proved
myself to be an asset by being promoted to General Manager. The team I
have employed and managed since running the venue have helped me make
the bar the most successful in the area.
My key roles currently involve:
• Managing 38 employees - including payroll admin, writing rotas, handling
disciplinary proceedings, guaranteeing the correct policies and procedures
are followed to ensure the safety of the staff, and handling contractors daily.
• Overseeing the running of the venue which brings in an average of 6000
people per week.
• Completing stock takes, online ordering, weekly P&Ls, safe checks, and
handling large quantities of cash.
• Holding regular meetings with both lower and upper management to
ensure all the staff and customer needs are met to the highest standards, as
well ensuring the success of the business.
CODE Nightclub
Various positions September 2016 - August 2019
During my university studies in Sheffield I began working as general bar staff
behind the cities biggest nightclub. Throughout my three years with the business
I progressed from general bar staff to Bar Supervisor with management
responsibilities which helped me grow in my career.
• Completing stock takes, online orders and safe checks on a regular week.
• Having the responsibility of managing a team ensuring service and the
quality of the products were up to the highest standard.
I have worked four part time jobs across the Sports industry, School system,
Hospitality business and sports coach in a youth club. Can provide information.
Education
EDUCATION
Priory Integrated College, Northern Ireland
2008-2014
Achieved 9 GCSE’S A* - C Including Maths, English
and Science
Priory Integrated College, Northern Ireland 2014
– 2016 Achieved 3 A Levels (A* - C) in Physical
Education, B
• Graduated from Sheffield Hallam with a
2:1 Ba(Hons) in Physical Education and
School Sport
• Graduated from Sheffield Hallam with a
2:2 in Masters of S
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