Ngushida Ladagu

Highly dedicated and solutions-driven professional with progressive experience in evaluating and improving business systems and enhancing overall company performance. Broad-ranging expertise in improving business and operational processes by leveraging natural analytical abilities and strong business acumen in any situation. Having facilitated various internal projects in the retail banking sector right from gathering requirements, business design, documentation, implementation, quality review and enhancement while working within the confines of prevailing legislation, finance, and data protection acts, I am able to solve problems through quantitative thinking and analysis of data. I am deeply committed to the work that I do, whether it is identifying Business process improvements or liaising with stakeholders to analyse strengths and weaknesses, through requirement gathering, identifying AS-IS/TO-BE business processes, and subsequently conducting gap analysis to identify challenges and opportunities for recommending process improvements that could deliver business value. Meticulous and disciplined, with a gift for analyzing business processes and developing useful metrics and benchmarks for tracking. Target-oriented and performance-driven with excellent analytical skills for business intelligence, data analysis, and presenting business plans for informed decision making. Strong work ethic and commitment to regulatory compliance.

Barclays – UK

KYC QC Associate                                                                                                                                                 Aug 2021 – April 2022

• Reviewed cases for full adherence to Bank’s Know Your Client Global Policy, Global KYC Key Operating Procedures, and any applicable Local Variance.
• Ensured profile review is completed timely and within quality expectations, including review conclusions that are clear, complete, and supported by the information in the file.
• Maintained the integrity of the key quality control by reviewing high-risk files to ensure that AML requirements are adhered to.
• Identified, shared, and escalated critical issues to their Quality Control Team Head.
• Recognized, documented, and assessed key risks, control environments, and applicable regulations.
• Assisted in efforts regarding identified problem areas and risks associated with processes.
• Identified gaps in KYC processes observed in stakeholders’ case files on individual basis and proposing elicitation/management techniques to be applied for a resolution.

E-Careers – UK

Business Analyst                              

Jun 2021 - Nov 2021

• A fast-paced training program aimed at gaining certifications for a business analyst. 
•  Accomplished BCS Business Analyst Certifications and completed professional training in business writing, Jira, Visio, MS SQL, Stakeholder Management, and Negotiation Skills.
•  Achieved BCS Associate membership

Santander – UK

Business Support /Analyst                                                                                                                  Oct 2019 – Dec 2020          

• Assisted and supported the Group's business areas in achieving the strategic objectives of all processes and projects.
• Collated documents to aid customer/claims management company cases. 
• Handled incoming documentation to appropriately direct it to the correct department and identified specific documents quickly. 
• Input data in databases and searched through archives. 
• Consistent use of Microsoft Office, especially Excel for VBA macros to create customized databases.
• Stakeholder identification, classification and management for process change.
• Improved on SAR request working process turnaround time.

Intercontinental Bank PLC – NG

Branch Head of Operations/Business Analyst                                                                                    

Jan 2008-Feb 2012

• Lead internal change projects at the branch. 
• Elicited, analysed, and validated stakeholders’ requirements.
• Broke down high level business requirements into low level solution requirements, ready for implementation.
• Assumed overall responsibility for managing entire branch banking operations and other units of the banking operations department.
• Ensured timely placement of resources at new and existing locations as per business plans and requirements.
• Conducted Resource Planning and managed Staff Performance.
• Built capacity of branch operations staff for improved employee performance.
• Managed and met expectations of both internal (colleagues) and external (customers) customers by delivering timely value on projects/tasks.
• Evaluated business processes, and uncovered areas for improvement, developing and implementing solutions.
• Lead ongoing reviews of business processes and developing optimization strategies.
• Monitored deliverables and ensure timely completion of projects.
• Investigated ongoing complaints and used business software to create cases and solutions that are accepted by user experience researchers.

Front Desk Teller/Funds Transfer Officer                                                                                                         May 2004 – Jan 2008

• Accepted cash and checks for deposit and check accuracy of the deposit slip.
• Maintained professional relationships with the customers. Reconciled cash transactions.
• Identified Client values and proactively provided solutions and services to meet identified needs.
• Provided Account services to customers by receiving deposits and loan payments.
• Processed cash withdrawals and attended to all transfer-related enquiries from clients.
• Contributed to team effort by accomplishing related results as needed.

• Doctorate Degree – Business Administration – University of Wales Trinity Saint David
• Master’s Degree – Petroleum Engineering – Teesside University
• Bachelor’s Degree – Geology – University of Maiduguri