Nick Gorman

Detail‑driven Data and Administration Specialist within the financial industry. Over 20 years’ experience producing accurate reports, maintaining high‑quality data standards, and supporting continuous improvement across large operational teams. Strong background in preparing information for non‑technical audiences, tracking actions, coordinating meetings, and managing multi‑channel communication. Recognised for exceptional accuracy, clear written communication, and the ability to work independently in remote environments. Experienced in minute‑taking, stakeholder engagement, and supporting process improvements from initial review through to implementation.

Key Skills

• Data Reporting & Information Preparation
• Continuous Improvement Support & Action Tracking
• Administrative Coordination & Document Management
• Minute‑Taking & Meeting Preparation
• Excel (formulas, lookups, data validation)
• High Accuracy & Attention to Detail
• Remote Working & Self‑Management
• Process Improvement & Quality Monitoring
• Cross‑Team Collaboration
• Training, Coaching & Knowledge Sharing

SS&C Technologies – Senior Quality Analyst

April 2012 – December 2025

• Prepared monthly and quarterly reports, including quality statistics, trend analysis, and summaries for senior stakeholders.
• Translated complex operational data into clear, user‑friendly formats for non‑technical audiences.
• Logged, tracked, and monitored continuous improvement actions arising from internal reviews, investigations, and audits.
• Coordinated and supported meetings, including preparing agendas, documentation packs, and action notes.
• Took minutes for internal meetings and ensured accurate follow‑up of actions.
• Managed multi‑channel communication, including email, phone, and internal systems, ensuring timely and professional responses.
• Created and maintained procedural documentation to support consistent processes.
• Delivered training and coaching to over 100 staff, improving accuracy and reducing recurring errors.
• Built and maintained an online information hub to support staff access to key documents and updates.
• Recognised with Employee of the Quarter for contributions to training and process improvement.

International Financial Data Services – Dealing Associate

January 2005 – April 2012

• Processed and quality‑checked high‑volume transactions with a strong focus on accuracy and compliance.
• Identified errors, provided feedback, and contributed to procedural improvements.
• Acted as a referral point for colleagues, supporting knowledge sharing and consistent standards.

M&G Investments – Contact Centre Associate

January 2004 – December 2004

• Handled high‑volume inbound calls, demonstrating strong communication and customer‑focused problem solving.
• Completed training in financial products, regulations, and internal systems.

SEEVIC College – GNVQ Advanced IT (Distinction), 1998–2000

Sweyne Park School – 9 GCSEs including English, Maths and Science, 1993–1998