NIKITHA BANDUGULA

I am a highly motivated and dedicated Customer Service Representative with a passion for delivering exceptional customer experiences. With a strong background in this field, I possess the skills and qualities necessary to excel in this role.

1. Assist prospective students in the enrolment process by providing detailed information on available courses, entry requirements, and application procedures. 2. Provide comprehensive advice on tuition fees, funding options, scholarships, and financial aid available to students. 3. Address technical issues faced by students during the online enrolment process or while accessing course materials. 4. Collaborate with the technical support team to troubleshoot and resolve technical problems efficiently, ensuring minimal disruption to the student's learning experience. 5. Communicate regularly with students via inbound and outbound calls, emails, and web chat to provide updates on enrolment status, fee-related matters, and any other relevant information. 6. Assist students in resolving academic concerns, including course-related queries, study materials access, and other issues affecting their learning experience. 7. Collaborate with academic departments to address and resolve any study-related challenges that students may encounter. 8. Work with students seeking deferral, exploring the reasons behind their requests and providing guidance on the deferral process. 9. Ensure compliance with data protection regulations and confidentiality standards in handling student information. 10. Collaborate with other support services to enhance the overall student experience and contribute to student success initiatives.

University of Central Lancashire - Master of Science in Information Technology Security- 2023