Nusaybah Sheikh

I have more than twelve years of experience providing excellent and professional customer service, as well as a proven track record of superior administrative skills. I am an excellent communicator who enjoys building trust and likes to establish customer relationships. I am an extremely efficient individual with extensive team leadership experience. To achieve outstanding results, I can adapt to new environments and learn new processes effectively. I am excellent at multitasking and prioritising my workload. In a professional setting, I can communicate effectively both written and verbally. I've learned how to use various systems as well as knowing the purpose of utilising IT systems and following processes. Equally I have proven to improve processes and systems adequately to improve workflow and efficiency. More importantly, I am diligent, and I am capable to use my initiative to make imperative decisions. I am confident that I will be able to deliver excellent skills by responding proactively and sharing knowledge and supporting other members of staff. I am highly motivated and determined to find a new role that will allow me to advance from my current position as an administrative assistant. 

Administrative Assistant – School of Computer Science & Mathematics 
October 2022 – present – University of Leicester, University Road, Leicester, LE1 7RH
Working as part of a team to support course administration for undergraduate and postgraduate taught programs from inquiry to graduation. In charge of dealing with inquiries from prospective students, students, academic staff, as well as other areas of the university and external agencies. A dedicated team member who is responsible for responding effectively and proactively as well as identifying and driving the changes required to improve the service.

Key Responsibilities

• Processing coursework submissions, feedback, and marks entry.
• Maintaining student records, both electronic and paper files.
• Creating announcements and emailing information to students using BlackBoard.
• Monitoring inventory and ordering stationery for staff and academics.
• Supporting attendance & mitigating circumstance queries.
• Daily contact with students – providing advice regarding progress and procedures, confirming exam deadlines, or referring to other staff. 
• Supporting the arrangements of the head of school, operations manager and Business Administration manager and other senior academics, including booking meeting rooms, catering, and facilities.
• Regular contact with administrators in other departments – fees & income, student support and visa’s department. 
• Contacting and liaising with academic services daily and seeking advice on issues.
• Planning and organising meetings and events in advance. 
• Responsible for ensuring that staff and students are informed about timetabling arrangements. 
• Organise, record keeping ensuring that student progression is closely monitored.
• Monitoring assessment feedback on BlackBoard.
• Writing minutes for Student Committee Services. 

SEN - Teaching Assistant
August 2020 - July 2022 – Dorothy Goodman, Hinckley, LE10 0EA
Working for an SEN school in Hinckley, responsible for promoting the learning and personal development of SEN pupils, ensuring students make the best possible use of educational opportunities available to them. 

Key Responsibilities

• Provide guidance, educational and emotional support to students with learning or behavioural difficulties and special needs.
• Assist students to overcome their learning barriers such as ADHD and autism.
• Provide learning support for pupils in small groups and in 1-1 settings.
• Ensure each pupil can access the full range of learning experiences, including providing modified learning materials that are tailored to each individual pupil e.g. worksheets and visual prompt cards.
• Assist each pupil to learn effectively including clarifying and explaining instructions and motivating reassuring and encouraging the pupil to concentrate and stay on task.
• Monitor individual pupil responses to learning activities and modify or adapt the activities as agreed with the class teacher to achieve the intended learning outcomes. 
• Provide feedback to class teacher regarding individual pupil’s difficulties and progress.
• Give positive encouragement, feedback, and praise to reinforce and sustain individual pupil’s efforts and develop self- resilience and self-esteem.
• Maintain in depth knowledge of the needs of each SEN individual, seeking advice from class teachers and outside agencies as required.
• Implement agreed behaviour management strategies, utilising approved techniques to redirect and manage challenging behaviour.
• Attend to pupil’s personal needs including social, health, physical, hygiene, first aid and welfare.
• Continued professional development including attending training and relevant meetings to keep up to date with developments in working with SEN pupils. 
• Accompanying and supporting GSCSE pupils during inclusion lessons in a mainstream site.

Customer Service Team Leader & Admin Assistant
March 2016 – April 2020 - Foxglove Energy, Leicester, LE3 5DL 
Key Responsibilities

• Delivers an excellent customer experience, helping customers choose the right energy tariff or service for their requirements. 
• Receiving inbound and outbound calls and dealing with questions efficiently and effectively and inputting data on an electronic system 
• Providing correct advice and explaining company procedures and policies 

after understanding customer needs

• Assisting and training new members of staff that join the customer service team
• Ensuring to meet sales and individual targets to the company’s needs.
• Open and maintain customer accounts by recording personal account information.
• Resolve product or service problems by clarifying the customers complaint, determining. 

the cause of the problem, selecting and explaining the best solution to resolve a problem.  

• Contributing to team effort by accomplishing related results as needed 
• Build sustainable relationships of trust through open and interactive communication. 
• Keep records of customer interactions, process customer accounts and file documents 
• Read and follow scripts and ensure to always follow Data Protection policies. 
• Proven customer service experience.

Tissue Viability Administrator

NHS Leicester General Hospital, 

June 2012 – March 2016 

Key Responsibilities

• Provide administrative support to the Tissue Viability Team throughout the Trust in the 
  Leicestershire area. 
• Manage telephone calls daily from internal and external agencies, upload community referrals, book community visits for the team and participate in service development within Tissue Viability across the Trust. 
• Minute taking at minutes, supporting the organisation of training and education, supporting event organisation and all essential elements of the role. 
• Demonstrate excellent customer service care and communication skills in the provision of a front-line service team, assisting clients, carers, GP’s and other health and social care 
  professionals. 
• Maintaining detailed and accurate message recording system, taking appropriate action where necessary and contacting members of the team if require urgent / early attention. 
• Take initial responsibility for the local resolution of problems that may arise with staff and clients and deal with complaints according to the policy and procedures.
• To be fully aware of the confidentiality guidelines and exercise judgement and care when exchanging confidential and sensitive patient information. 

Comply with Trust visions, values and behavioural compact. 

I have carried out two NVQ apprenticeship qualifications, a higher level NVQ qualification in Busniess Administration and I also obtained an IT Application Specialist qualification. Both qualifications were obtained whilst I worked as an apprentice. Whilst carrying out both qualifications, I learnt the relevant skills, to become a successful administrator. I learnt how to communicate effectively, record and input data accurately and deliver excellent customer service. 

• Strong organisational and record-keeping competencies; proficiency with Microsoft Office, particularly Excel.
• Exceptional accuracy and attention to detail; ability to comprehend and follow confidentiality policies and senate regulations.
• Good communication skills, including the capacity to exchange and receive information effectively using a variety of methods and to communicate with a wide range of university staff, staff, and agents.
• The ability to work independently and with initiative while also contributing to a team.
• Knowledge of the significance of adhering to customer needs and offering high-quality service. 
• Excellent electronic diary management abilities, including ability to manage several fast changing and complex diaries; an ability to be adapt towards duties that may vary frequently. 
• Excellent planning and organisation skills, including the ability to manage workflow and working on projects.
• A readiness to be adaptable to change and flexible with responsibilities, especially a mindset that seeks solutions.
• Enthusiastic and motivated, who takes an active role in managing their workload, has the capacity to multitask, and completes duties on time, accurately, and carefully. 
• Working knowledge of School processes and procedures, SITS, Blackboard, Business Object, as well as applicable University systems.

Academic Qualifications

• NVQ Diploma Degree Apprenticeship – Business Administration (De Mont Ford University) 
• NVQ Diploma Apprenticeship - IT Application Specialist (Leicester College)