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Old Aberdeen
Olha Yaitska

Olha Yaitska

Manager

Customer Service / Support

Old Aberdeen, Aberdeen City

Social

About Olha Yaitska:

A manager with ten years of experience delivering exceptional customer service for Ukrainian companies. Excellent interpersonal skills have influenced my aspiration to excel as a team member, drawing from my four-month hospitality experience and six-month English studies. 

Experience

Front of house team member | Greene King       Aug 2022 to Jan 2023 

  • Served guests focusing on hospitality. 
  • Provided an efficient, fast, and friendly experience for all guests.  
  • Supported team members in a busy environment. 

Project manager | Reactor       Jan 2020 to May 2022 

  • Led a team of developers in redesigning Education.ua and migrating TRN.ua to new sections, complete with an adaptive mobile version. 
  • Managed the projects and carried out the process from task setting to testing. 

Head of sales department | Reactor       Jan 2017 to Dec 2019 

  • Built a strong sales team by recruiting and training managers. 
  • Increased sales by 25-30% every year within three years. 
  • Quadrupled key customer base. 

Sales manager | Reactor       Sep 2014 to Dec 2016 

  • Increased personal sales by more than 20% annually within two years. 
  • Increased the customer base by five times. 
  • The number of personal sales was 60-70% of the total sales of the department. 
  • The best sales manager in the department for two years. 

Sales manager | KLV       Feb 2013 to Feb 2014 

  • Provided an individual approach in the photo wallpaper sales service.  
  • Repeatedly showed the best sales results in the department. 

Receptionist | KLV       Nov 2012 to Jan 2013 

  • Provided friendly and efficient assistance at the reception desk.  
  • Helped solve current office tasks and helped colleagues from different departments.  
  • Managed effectively, answered calls, greeted clients, issued orders, and processed payments.  

Education

NESCol – English for speakers of other languages, CEFR level B1 — Feb 2023 to Jun 2023 

Professional certificate online course – Google Project management — Dec 2022 to May 2023 

University of Aberdeen – Project management postgraduate certificate — Sep 2022 to Jan 2023 

Self-management training at GEBS — Jun 2019 

Sales management online course at LABA — Jan 2018 to Mar 2018 

Dniprovskyi State Technical University — Bachelor's degree in Slavic Philology — Sep 2007 to May 2012  

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