OLISAEMEKA NNORUKA

With a robust 13-year career spanning hospitality, retail, and warehouse environments, I bring a wealth of expertise to diverse work settings. My background includes hands-on experience in customer service, retail operations, and warehouse management. Possessing a forklift training and certification, I am skilled in safe and efficient material handling. My adaptability, strong interpersonal skills, and a proven track record of success make me a valuable asset in dynamic and customer-centric industries. I am eager to leverage my comprehensive background to contribute effectively to new challenges and collaborative teams.

Curriculum Vitae

Name: Olisaemeka Obizulumahu Nnoruka

Contact Information:
Address: 40 Marland Hill road, Rochdale

Objective: 
Dedicated and results-driven professional with over 6 years of experience in the retail industry, seeking a challenging role to leverage expertise in operations management, sales, customer service &  also rewarding career in an organization that offers opportunities and potentials for growth

Professional Experience:
Operations Manager | Carinos Luxury Suites and Oasis Event Place, Enugu 
September 2021 to Present
Establish and maintain customer relationships, ensuring high satisfaction through exceptional service.
Identify and respond to client needs, staying updated on product knowledge.
Recruit, train, and supervise staff, managing budgets and financial records.
Plan maintenance work, events, and room bookings, ensuring compliance with health and safety regulations.

Retail Manager | Inderal International Ltd - Enugu 
July 2017 to August 2021
Led and motivated retail staff, ensuring effective teamwork.
Improved customer service standards, addressed inquiries, and resolved issues promptly.
Contributed to achieving sales targets, implementing sales strategies, and monitoring performance.
Oversaw inventory levels, coordinated stock replenishment, and managed daily store operations.
Executive Trainee | Next Cash and Carry - Abuja 
February 2012 to June 2017
Underwent comprehensive training programs in retail company operations.
Assisted in various projects, gaining hands-on experience in retail marketing.
Conducted research and analysis on industry trends, market conditions, and competitors.
Collaborated with cross-functional teams, gaining a holistic understanding of company functions.
Project Supervisor | Swift Engineering Services Company Nigeria Limited – Enugu
November 2010 to January 2012 
Develop and oversee project plans, ensuring they align with company objectives and client requirements.
Coordinate with architects, engineers, and subcontractors to create a cohesive project schedule.
Foster a positive and collaborative work environment, ensuring effective communication among team members. 
Monitor project budgets, track expenses, and ensure cost-effective use of resources and collaborate with the finance department to manage financial aspects of the project, including cost forecasting.
Maintain accurate project records, including documentation of meetings, changes, approvals and generate regular reports for company management and clients, summarizing project status and milestones.

National Youth Service Corps| Voucher officer | Admin and Reconciliation Office, Federal Capital Development Agency – Abuja
2009 to 2010
Manage and process vouchers, ensuring accuracy and adherence to company policies
Verify and reconcile financial transactions, maintaining meticulous records.
Collaborate with various departments to gather necessary information for voucher processing.
Address discrepancies and resolve issues related to vouchers promptly efficiency. 
Provide support during internal and external audits, supplying relevant documentation

Skills:
Excellent oral and written communication.
Superior interpersonal and organizational skills.
Initiative and ability to work independently.
Familiarity with word processing, spreadsheet, and database applications.
6+ years of experience in sales and the industry.
Strong knowledge of industry standards.
 

Degree: Bsc Banking and Finance
University: University of Nigeria Nsukka
Year of Graduation: 2009