OMAR RIAZ

With over 22 years of experience in airside, terminal, and ground operations at Dubai International Airport, one of the world’s busiest aviation hubs.  I have developed extensive expertise in airport planning, stand allocation, safety management, and stakeholder coordination. Having relocated to the UK, I am eager to contribute my operational knowledge and leadership skills to enhance airport efficiency and safety in line with CAA, IATA, and ICAO standards.

Throughout my career, I have successfully managed large-scale operations, ensuring on-time performance, regulatory compliance, and effective resource utilization. In my role as Senior Airside Controller, I led teams overseeing real-time aircraft stand allocation and emergency coordination, achieving measurable improvements in operational reliability. My background also includes SOP and SLA design, airport capacity planning, and crisis management, skills that align closely with the needs of modern UK airports and aviation service providers.

In my current capacity as Director at Aviation Ops Consulting UK, I provide advisory and safety consulting services, developing operational documentation and conducting safety audits for aviation clients. This role has strengthened my strategic approach to airport operations and given me valuable insight into UK aviation standards and best practices.

I am confident that my extensive operational background, leadership experience, and proactive problem-solving approach make me a strong candidate for a position within your team. I would welcome the opportunity to discuss how my experience can support your organization’s goals for operational excellence and safety compliance.

Visa Status: Eligible to work in the UK Without Sponsorship

PROFESSIONAL SUMMARY
A skilled, successful, and multitalented individual with more than 22 YEARS of strong background in RAMP AND AIRPORT OPERATIONS with international airports and airlines in the United Arab Emirates. Solid familiarity with airport systems, including, Realtime stand change, stand planning, inspections of the runway, taxiway and apron areas, external stakeholders; including airlines and Air Traffic Control. CCTV monitoring check-in counters planning, baggage belt planning, RMS systems, emergency planning, crisis management, seasonal flight schedule, slot management (ACL), aircraft safety, maintaining runway capacity and IATA, ICAO codes. Specializes in building and maintaining stakeholder connections, determining needs utilizing technical knowledge, and developing innovative strategic solutions to accomplish the organization's goals and long-term vision.
Successfully managed initiatives that dealt with airport effectiveness and quality, the precise use of resources, and final data optimization. I constantly update my expertise through in-depth regional airline research, future projections, and crisis management to keep current with the most recent advancements in the aviation sector.

Holds Stand Planning License from Dubai airports.

WORK EXPERIENCE
Director of Operation (Airport Planning, Ramp operation, Terminal OPS, Accident & Incident investigation, SLA, SOP Frame Design)
Aviation Ops Consulting UK [ 11/2024 – Till Date]
Expert consulting in airport operations, Terminal planning, and Airside safety. Services include developing SOPs, SLAs, and tailored operational documents, as well as conducting incident investigations and root cause analysis. Ensure compliance with UK CAA, ICAO, IATA, and other global standards, while providing safety assessments, efficiency reviews, and guidance on operational readiness and emergency response.

Senior Airside Controller (Airside Stand Planning & Ramp operation)
DUBAI INTERNATIONAL AIRPORT [ 03/2016 – 30/10/2024]
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Monitor Ramp, Daily runway inspection Airside stands, Taxiways, and Terminal exteriors, logging incidents and security concerns. Provide a summary report to management at the end of each shift.
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Solid understanding of airport systems, including Ramp operation stand planning, Real time stand Allocation, RMS systems, and slot approval are required.
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To constantly keep an eye on all incoming, outgoing, and repositioning aircraft and to only make tactical adjustments as necessary to maintain the integrity of the daily operation.
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To proactively address any incident or emergency and retain operation control by efficiently coordinating and engaging with stakeholders as necessary to guarantee business continuity and quickly return the airport to regular operations.
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Implement and adhere to the emergency standard operating procedures (ESOPs) in order to lessen the effects of any disruption to the standby plan.
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To guarantee a smooth operation and On Time Departures during the shift, monitor and coordinate all
teams both below and above the wing.
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Coordinating the boarding of passengers, the loading of the aircraft, connections from arriving flights, the airside staffing and equipment for each departing flight, and the inspection for anomalies.

Senior Airport Planner (Terminal Resource Planning)
DUBAI INTERNATIONAL AIRPORT [ 02/2011 – 03/2016]
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Solid understanding of airport systems, including , Forecast-based planning , Check-in Counters Planning, Baggage belt Planning, RMS systems, and ARR/DEP Slot Planning.
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To constantly keep an eye on all incoming, outgoing, and repositioning aircraft and to only make tactical adjustments as necessary to maintain the integrity of the daily operation.
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To take proactive measures in managing incidents or emergencies, maintaining operational control by effectively coordinating with stakeholders as needed to ensure business continuity and swiftly restore normal airport operations..
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to monitor the airside, evaluate the likelihood of accidents, and notify the appropriate stakeholder(s).
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Follow the normal SOPs and SLA, and make sure that any interruption to aircraft operations is always kept to a minimum.

Airport Capacity Controller
DUBAI INTERNATIONAL AIRPORT [ 01/2008 – 01/2011]
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Oversee the operation of the shift-based slot allocation, slot change requests, and slot adherence, Slot Violation and escalate deviations to management.
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Monitoring, receiving, and updating AFTN messages is part of the tactical capacity control that ensures airlines perform within the slot system.
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Create recurring slot adherence reports for the Management's PSC (Passenger Service Charges) Updates.
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Monitoring, data collection, and reporting on the performance of Critical Touchpoints for both Airports Handling BDRMS (Boarding Deplaning Route Management System).
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Support for identifying hazards associated with facilities or unsafe/safe practices.
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Responsible for working with ATC to divert a non-slotted aircraft landing at DXB or DWC to another location if necessary.

Airline Senior Data Analyst
DUBAI INTERNATIONAL AIRPORT [ 01/2006 – 01/2008]
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Ensure that the system only contains authorized registrations with the appropriate IATA and ICAO codes.
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Coordinate data formats and inconsistencies with DCA/DAC divisions, Airlines, and handling agents.
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Maintain all GCAA, IATA, and ICAO codes WHILE utilizing UFIS Schedule inputs. IATA, websites on the Internet, etc. are used for manual search.

Airport Operations Supervisor
DUBAI INTERNATIONAL AIRPORT [ 03/2003 – 12/2006]
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Established and oversee office operations, coordination duties, and direct shift supervision.
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Used technical communication skills to translate complicated concepts in real-time.
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Coordinated aircraft and service vehicles on or around runways.
KEY EXPERTISE
• Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
• Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
• Strong decision-making skills
SKILLS
Operational Disruption Management •Operational Process Documentation • Project Management • Stakeholder Management • Systems Operations • Airport Ramp Handling • Logistics & Supply Chain Ground Handling Operations • Resource Management Systems
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Communication Management • Customer Service Orientation • Aeronautical Language & Radio Telephony • Staff Training & Performance Management. • Engaging leadership style • Health and safety compliance • Airport operations coordination• Aircraft operations procedures • Flight records management • Flight operations records
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Business Ethics/Networking • I-SAFE
AVIATION SYSTEM EXPERTISE
QRMS, FRMS, SAM, VDGS, ODMP, GOS, AFTN, SITA, BDRMS, COIN RADAR, SSR RADAR, GMR RADAR, CSA Amadeus, OCS slot system
EDUCATION AND TRAINING
MSIT: MASTER IN INFORMATION TECHNOLOGY (2006)
Halifax University of USA
BCS: BACHELOR COMPUTER SCIENCE (2002)
Sir Syed University of Karachi Pakistan

Master's in information Technology