Ozgur Ozguven

Ozgur Ozguven – Senior IT Leader / Solution Architect / IAM Expert 

Tel: +44 (0) 7968 618332; Email: oozguven@outlook.com  

Profile / Summary 

Azure, TOGAF, CISM, ITIL & Okta Certified Solution Architect, Senior IT Leader and IAM Expert, designing, implementing and integrating diverse technology systems for global organisations. Key strengths include: leveraging extensive cloud and solution architecture leadership experience to address business challenges and drive collaboration potential of large organisations; managing complex projects, including on-premises to cloud migrations, delivering effective identity & access management strategies across large organisations; leading a range of cybersecurity and training programmes to mitigate risk and increase user awareness; and building collaborative key senior stakeholder relationships, up to Board level, with ability to clearly communicate and translate complex technical requirements.   

Key Skills 

Career Highlights 

Moore Global needed to improve intranet people search capacity to accelerate the generation of content-specific branded tender docs. As Director of IT Solutions, led development of custom search engine & proposal creator tool. Set up project team & created project plan; identified data entities & doc types for search engine coverage; designed graph-type relational content schema for search index; created solution architecture that incorporated Azure Search & Cognitive Services, and a synonyms API; and oversaw development work & planned rollout. Succeeded in delivering a comprehensive and super-fast search engine reducing proposal preparation times by 300 to 400%.   

Moore Global needed to automate on-boarding of users from 200+ international member firms onto a central user directory. As Director of IT Solutions, led global rollout of Okta as Identity & Access Management (IAM) solution. Developed Identity-as-a-Service roadmap and obtained Board approval; set up Okta Hub & Spoke architecture; created migration plan and a comms plan; project-managed all the effort needed to integrate each Spoke to Hub. Succeeded in increasing overall security of all online services and raising total user count from 2k to 16k+ within 2-years significantly improving network communications & collaboration.   

Moore Global required a scalable, cost-effective solution to translate content at scale including intranet pages, Word/Excel/PowerPoint docs & email newsletters for global distribution. Due to huge volumes of content, an automated solution was needed using machine translation with ability to inject human translations. As Director of IT Solutions, led delivery of the solution; identified external API services & designed solution architecture; created/assigned work packages to dev teams & oversaw development; and planned launch & on-going promotion. Succeeded in increasing intranet usage by c.30% & email newsletter open/click rates by c.20% in 3-months.   

Moore Global needed to automate the resolution of common support requests. As Director of IT Solutions, led project to automate 1st line customer support via the use of bots (Microsoft Bot Framework). Identified & categorised requests that can be dealt with by bots; designed conversation paths & planned for API endpoints to be consumed by bots; integrated Microsoft LUIS & QnA Maker capabilities into bots; designed semi-automated self-learning workflows for continuous improvement. Succeeded in achieving a c.40% reduction in service desk requests.   

Career History / Work Experience 

May 2010 to December 2021: Moore Global, London: up to Director of IT Solutions    

Moore Global, formerly Moore Stephens, is a major international accounting and consultancy network with 29k+ people in 547 offices across 113 countries.  

Joined as Senior Analyst Programmer. In 2014, became Senior Development Manager before promotion to Director of IT Solutions in 2018. 

Director of IT Solutions (09/2018 to 12/2021) 

Promoted to Executive Team, responsible for the planning, organising and execution of all IT functions. 

Oversee both internal IT functions and online services offered to member firms globally.   

Manage development, deployment, maintenance, and support of all IT systems including the delivery of new technology solutions to support the organisation's strategy for growth. 

Lead, motivate and train outsourced team of 2 Developers and 3 IT Support Engineers. Report to COO.  

Developed, won Board approval for and implemented a 3-year IT Strategy which led to significant increase in user adoption and collaboration within the global network 

Globally led roll-out of Okta Hub & Spoke architecture as Identity and Access Management solution to automate user on-boarding/off-boarding and enable Single Sign-On for member firms around the world. 

Lead on-going software development of a new Quality Management platform based on the new International Standards on Quality Management. 

Led development of Performance Dashboard and Benchmarking system for management to track and monitor member firms’ performance. 

Led integration of 3rd party systems (Xero, DocuSign, dotdigital, FreshService) into Moore Global’s Membership Management System and reporting/dashboarding platform (Power BI) 

Designed and implemented ‘bots’ to automate global customer support function achieving 40% reduction in support requests. 

Led adoption and integration of Microsoft Power Automate platform to automate business processes running across separate systems. 

Implemented global people search engine with proposal creator tool based on Azure Search & Cognitive Services. 

Designed and developed human-enhance-able machine translation framework to translate intranet web pages and Word/PowerPoint documents instantly.  

Designed and implemented a cost-effective cybersecurity user-awareness training programme with open-source product (gophish). 

Organised the migration of on-premises systems to Microsoft Azure as well as migrating users from one Office 365 tenant to another Office 365 tenant. 

Implemented ITIL-based IT Service Desk to serve thousands of users internationally (using FreshService). 

Senior Development Manager (09/2014 to 09/2018) 

Moved into role to manage the development and maintenance of software solutions used by the organisation and its member firms globally.  

Led and nurtured Developer as a direct report. Reported to COO.  

Led implementation of global web hosting and CMS (Kentico) platform, hosting 100+ websites for member firms, and almost fully automated the creation of member firm websites reducing the time spent from several hours to minutes. 

Digitised and automated processes around the recruitment of new member firms.  

Migrated the global intranet to SharePoint 2010, implemented custom claims-based authentication and enhanced people search. 

Implemented Continuous Integration and Continuous Delivery with Azure DevOps and App Services. 

Migrated web apps to Angular & ASP.NET Web API. 

Implemented Zoom API integration offering Zoom Meetings as a service to international network users.   

Senior Analyst Programmer (05/2010 to 09/2014) 

Hired to develop web applications and mobile apps for use by organisation and global member firms. 

Led the development and roll-out of a global intranet as the main communication and collaboration platform for the network. 

Developed Moore Stephens International Directory mobile app (using PhoneGap & Apache Cordova) 

Developed several web applications including a conflict check platform, internal monitoring system, client credential database, and referral tracking app. 

March 2009 to May 2010: Splash Video, London: Lead Solution Architect  

Hired as Lead Architect for this video email start-up business, managing the .NET-based product development mainly performed by an offshore team. 

Relevant Earlier Career  

10/2002 to 03/2009: Alpine Interactive UK: System Analyst & Lead Developer (including 13-month consultancy contract in Telegraph Media Group) 

Education / Certifications / Memberships  

Master of Science in Information Technology: Queen Mary College, University of London 

Bachelor of Science in Mathematics: Yildiz Technical University, Istanbul 

Microsoft Azure Solution Architecture Expert 

TOGAF 9 Certified 

ITIL 4 Foundation 

Okta Certified Administrator 

Certified Information Security Manager (CISM - ISACA) 

Microsoft Certified Technology Specialist: SharePoint 2010, Application Development; Microsoft SQL Server 2005, Business Intelligence Development; Microsoft .NET, Application Development 

IDesign, Inc. Architecture Master Clinic 

Member of ISACA 

Member of Axelos 

Technical Knowledge  

Cloud: Microsoft Azure; Microsoft 365; Azure DevOps; Service Bus; Language Understanding (LUIS);  

Software Development: .NET; C#; ASP.NET; .NET core, JavaScript; jQuery; Angular; TypeScript; SharePoint Development; Microsoft Bot Framework; Kentico Development; SAML; OAuth 2.0; OpenID Connect (OIDC); SOAP; RESTful; XML; JSON; SOLID principles 

Data: SQL Server; T-SQL; Power BI; DAX; Reporting Services; NoSQL Databases 

Other: Familiarity with: SAFe framework; IoT Hub; Digital Twins 

Personal Details 

Languages: English and Turkish (fluent) 

Career Highlights 

Moore Global needed to improve intranet people search capacity to accelerate the generation of content-specific branded tender docs. As Director of IT Solutions, led development of custom search engine & proposal creator tool. Set up project team & created project plan; identified data entities & doc types for search engine coverage; designed graph-type relational content schema for search index; created solution architecture that incorporated Azure Search & Cognitive Services, and a synonyms API; and oversaw development work & planned rollout. Succeeded in delivering a comprehensive and super-fast search engine reducing proposal preparation times by 300 to 400%.  
 

Moore Global needed to automate on-boarding of users from 200+ international member firms onto a central user directory. As Director of IT Solutions, led global rollout of Okta as Identity & Access Management (IAM) solution. Developed Identity-as-a-Service roadmap and obtained Board approval; set up Okta Hub & Spoke architecture; created migration plan and a comms plan; project-managed all the effort needed to integrate each Spoke to Hub. Succeeded in increasing overall security of all online services and raising total user count from 2k to 16k+ within 2-years significantly improving network communications & collaboration.  
 

Moore Global required a scalable, cost-effective solution to translate content at scale including intranet pages, Word/Excel/PowerPoint docs & email newsletters for global distribution. Due to huge volumes of content, an automated solution was needed using machine translation with ability to inject human translations. As Director of IT Solutions, led delivery of the solution; identified external API services & designed solution architecture; created/assigned work packages to dev teams & oversaw development; and planned launch & on-going promotion. Succeeded in increasing intranet usage by c.30% & email newsletter open/click rates by c.20% in 3-months.  

Moore Global needed to automate the resolution of common support requests. As Director of IT Solutions, led project to automate 1st line customer support via the use of bots (Microsoft Bot Framework). Identified & categorised requests that can be dealt with by bots; designed conversation paths & planned for API endpoints to be consumed by bots; integrated Microsoft LUIS & QnA Maker capabilities into bots; designed semi-automated self-learning workflows for continuous improvement. Succeeded in achieving a c.40% reduction in service desk requests.  

Career History / Work Experience 

May 2010 to December 2021: Moore Global, London: up to Director of IT Solutions   

Moore Global, formerly Moore Stephens, is a major international accounting and consultancy network with 29k+ people in 547 offices across 113 countries. 

Joined as Senior Analyst Programmer. In 2014, became Senior Development Manager before promotion to Director of IT Solutions in 2018. 

Director of IT Solutions (09/2018 to 12/2021) 

Promoted to Executive Team, responsible for the planning, organising and execution of all IT functions. 

Oversee both internal IT functions and online services offered to member firms globally.   

Manage development, deployment, maintenance, and support of all IT systems including the delivery of new technology solutions to support the organisation's strategy for growth. 

Lead, motivate and train outsourced team of 2 Developers and 3 IT Support Engineers. Report to COO.  

Developed, won Board approval for and implemented a 3-year IT Strategy which led to significant increase in user adoption and collaboration within the global network 

Globally led roll-out of Okta Hub & Spoke architecture as Identity and Access Management solution to automate user on-boarding/off-boarding and enable Single Sign-On for member firms around the world. 

Lead on-going software development of a new Quality Management platform based on the new International Standards on Quality Management. 

Led development of Performance Dashboard and Benchmarking system for management to track and monitor member firms’ performance. 

Led integration of 3rd party systems (Xero, DocuSign, dotdigital, FreshService) into Moore Global’s Membership Management System and reporting/dashboarding platform (Power BI) 

Designed and implemented ‘bots’ to automate global customer support function achieving 40% reduction in support requests. 

Led adoption and integration of Microsoft Power Automate platform to automate business processes running across separate systems. 

Implemented global people search engine with proposal creator tool based on Azure Search & Cognitive Services. 

Designed and developed human-enhance-able machine translation framework to translate intranet web pages and Word/PowerPoint documents instantly.  

Designed and implemented a cost-effective cybersecurity user-awareness training programme with open-source product (gophish). 

Organised the migration of on-premises systems to Microsoft Azure as well as migrating users from one Office 365 tenant to another Office 365 tenant. 

Implemented ITIL-based IT Service Desk to serve thousands of users internationally (using FreshService). 

Senior Development Manager (09/2014 to 09/2018) 

Moved into role to manage the development and maintenance of software solutions used by the organisation and its member firms globally.  

Led and nurtured Developer as a direct report. Reported to COO.  

Led implementation of global web hosting and CMS (Kentico) platform, hosting 100+ websites for member firms, and almost fully automated the creation of member firm websites reducing the time spent from several hours to minutes. 

Digitised and automated processes around the recruitment of new member firms.  

Migrated the global intranet to SharePoint 2010, implemented custom claims-based authentication and enhanced people search. 

Implemented Continuous Integration and Continuous Delivery with Azure DevOps and App Services. 

Migrated web apps to Angular & ASP.NET Web API. 

Implemented Zoom API integration offering Zoom Meetings as a service to international network users.   

Senior Analyst Programmer (05/2010 to 09/2014) 

Hired to develop web applications and mobile apps for use by organisation and global member firms. 

Led the development and roll-out of a global intranet as the main communication and collaboration platform for the network. 

Developed Moore Stephens International Directory mobile app (using PhoneGap & Apache Cordova) 

Developed several web applications including a conflict check platform, internal monitoring system, client credential database, and referral tracking app. 

March 2009 to May 2010: Splash Video, London: Lead Solution Architect  

Hired as Lead Architect for this video email start-up business, managing the .NET-based product development mainly performed by an offshore team. 

Relevant Earlier Career  

10/2002 to 03/2009: Alpine Interactive UK: System Analyst & Lead Developer (including 13-month consultancy contract in Telegraph Media Group) 

Education / Certifications / Memberships  

Master of Science in Information Technology: Queen Mary College, University of London 

Bachelor of Science in Mathematics: Yildiz Technical University, Istanbul 

Microsoft Azure Solution Architecture Expert 

TOGAF 9 Certified 

ITIL 4 Foundation 

Okta Certified Administrator 

Certified Information Security Manager (CISM - ISACA) 

Microsoft Certified Technology Specialist: SharePoint 2010, Application Development; Microsoft SQL Server 2005, Business Intelligence Development; Microsoft .NET, Application Development 

IDesign, Inc. Architecture Master Clinic 

Member of ISACA 

Member of Axelos