Patience Ncube

House Manager – Clements Court – Retirement Home (Rendall & Rittner)                                       Aug 2025 - Present

• Welcomed residents, families, and visitors as the first point of contact, providing a warm, professional, and approachable service.
• Oversaw the day-to-day running of the residence, including safety checks, building security, and coordination of maintenance and property services.
• Supported residents with queries, signposting, and practical problem-solving to promote independence and wellbeing.
• Planned and hosted social activities, events, and community gatherings to encourage participation, reduce isolation, and enhance quality of life.
• Monitored health, safety, and safeguarding matters, recording incidents and reporting concerns promptly in line with policy.
• Assisted with tenancy processes such as move-ins, move-outs, and guiding housing-related documentation.
• Built positive relationships with residents, families, staff, and external partners to maintain a respectful, supportive, and inclusive community.
• Responded calmly to emergencies, coordinating medical support or liaising with families to ensure residents’ safety and care needs were met.

Volunteer - Home-Start (Barnet, Brent & Harrow)                             May 2025 – Present

• Provide weekly home visits to families with young children, offering empathetic support and a non-judgmental listening ear.
• Provide tailored support to families with young children, addressing social isolation, low mood, and parenting challenges.
• Build trusting relationships with families, demonstrating kindness, respect, and cultural sensitivity at all times.
• Link families with local services, including children’s centres, health visitors, and voluntary/community organisations (social prescribing).
• Promote positive routines and healthy parent-child relationships through practical guidance and encouragement.
• Maintain accurate records, contribute to monitoring outcomes, and participate in reflective supervision.
• Undertake risk awareness and safeguarding responsibilities to ensure child and family wellbeing.
• Understanding of the impact of work and employment on mental health

Trainee Psychological Wellbeing Practitioner – CNWL Harrow Talking Therapies                        Mar 2023 – Sept 2024

• Delivered guided self-help, psychoeducation, outreach workshops, groups, and computerised CBT, in line with NICE guidelines, to clients with anxiety, depression, stress, as well as co-morbid long-term physical health conditions
• Conducted comprehensive assessments, including risk and safeguarding, managing referrals to wider community services.
• Ability to assess suitability using the NICE model of stepped care, consistently achieved recovery and reliable improvement targets.
• Knowledge in developing and implementing personalised treatment plans, adapting interventions for neurodivergent individuals and those from culturally diverse backgrounds.
• Collaborated with social workers, GPs, local authorities, Single Point of Access, and external agencies to provide person-centred support.
• Involved and educated family members in the treatment process where appropriate, and raised awareness of medication used in anxiety and depression.
• Contributed to clinical outcome monitoring, service evaluation, and caseload management in line with NHS KPIs, and maintained confidentiality. 

ADDITIONAL EXPERIENCE

• Community Respiratory Co-ordinator/Assistant – The Whittington Hospital Health Trust – Jan 2022 -Mar 2023
• Aspirant/Student Nurse - The Hillingdon Hospital NHS Foundation Trust – Apr 2019 – Aug 2020
• Store Manager – Lovisa – Jan 2017 – Sept 2018
• Sales Assistant/Brand Ambassador – Pandora/Emson Haig – Jan 2015 – Jan 2017

• PGCERT Psychological Wellbeing Practice (BPS/BABCP accredited) – University of Exeter
• BSc Health Studies– Buckinghamshire New University
• A-Levels – All Saints Catholic School & Sixth Form Consortium
• GCSE's - Grays Convent School