PAVLINA VELEVA

I am a confident and experienced professional, with over 20 years of experience working in the Financial Services sector, focusing mainly on banking and accountancy. I have a strong experience in auditing and project management. My vast experience as a banking advisor and financial manager has helped me develop and apply strategies to support business trade growth and development successfully. I am a quick learner, result driven, and oriented, with an efficient business approach. A good problem solver, able to seamlessly discover and resolve potential issues, whilst keeping a focus on team development.

SKILLS
LANGUAGES Bulgarian: native; English: fluent/С1; Russian: good/B2; German: intermediate/B1
COMPUTER  Microsoft Office Suite,  Dynamics 365, CADE, Insphire, WORKFLOW, Outlook, SAGE 50, Opera 3, QuickBooks, XERO, Salesforce, Mintsoft, Unleashed

Awards received: Awards for Excellent Performance in the Pilot Program of DSK BANK to stimulate sales 
 

January 2021 – December 2022– Finance/Debt collection officer at Global Banking School, Direct Digital Ltd.

Debt counsel borrowers/debtors and negotiate payment arrangements with sensitivity, responsiveness, and tact while maintaining goodwill with students and alumni.Recruitment Executive

Provide in-depth analysis, interpretations, and accounts of students' financial billing history.

Processing and allocating payments and receipts of bills daily in Dynamics 365

Reconciling and controlling own workload and ensuring accuracy and quality levels are adhered to

Case management and coordination, planning, and evidence-based interventions at CADE, Insphire systems

Advising on the provision of reasonable adjustments and supporting students by the requirements of current legislative frameworks in Agresso/Unit 4.

Analyze the main metrics, customer lifecycle reports, and other financial reports that aim to improve understanding of the customer portfolio lifecycle

January 2018 – December 2020– Accounts Assistant at Skin Research Ltd

Create efficient methods for accounting and financial record-keeping.

Bookkeeping of primary accounting documents; Sage Payroll, NEST pension

Process operational and accounting documents and accounts payable

Chasing outstanding payments, Credit Notes, and financial control

Prepare reports, statements, and projections for the management

Prepare weekly, monthly, and yearly financial reports.

Provide support to the internal and external audit

Liaise with suppliers, agencies, Clients, authorities

Manage CRM and equipment inventories; Credit control;

Examine financial records and accounting statements for individual and business clients.

Manage a cost-effective way of operation at Xero accounting system, Mintsoft, and Unleash Software

January 2014 – January 2018 - Accounts Assistant at Maritime Defence Force

Bookkeeping of primary accounting documents

Follow strictly the procedural compliance of the Company

Process operational and accounting documents

Prepare, statements and projections to the management; weekly, monthly, and yearly financial reports

Provide support to the internal and external audit

Liaise with suppliers, agencies, Clients, authorities

Operate with communications and documentation protocols;

Follow strictly the procedural compliance of the Company, using IFRS

Deployment planning and managing various operations;

Manage CRM and equipment inventories; Credit control;

Implement policies related to security, safety, and quality management;

Manage a cost-effective way of operation at QuickBooks and Salesforce.

December1999– October 2013 Banka DSK, United Bulgarian Bank, Société Generale 

Sales &Relationship Manager for Corporate customers

● Strong involvement in Group restructuring project: project management role, development of the framework and follow-up tools, coordination of project streams, and budget management.

● Control over the consumption of the tied loan and its regularity;

● Analysis of the credit portfolio and Credit Control; Loan Processor and Underwriter; Exceptional Risk Assessment Skills for Evaluating Borrower Risk

● Ensure loan documentation is efficiently and accurately prepared promptly before an advance is made available; Outstanding Research Skills to Uncover Financial Information

Assist with overseeing the maintenance of the loan and security database and the instructions to various professions ( e.g., lawyers and valuers) in the preparation of the bank’s loan documentation and security.

Retaining and maintaining existing accounts as well as developing awareness of other sales/service activities.

● Resolving policy-related issues with exceptional timeliness and professional courtesy.

● In the Managers absence, coordinating functions and daily operational issues through communication with Regional Manager and Recruitment Executive tasks.

● Performing additional customer service, sales, and administrative responsibilities as necessary based on market demand and branch staffing

Masters: Specialty Finance