Pavlinka Taseva

I would like a job that will allow me to use all my professional experience and abilities, especially the ability to multi-task effectively and monitor deliverables and deadlines. I am looking for new challenges and opportunities, which come with higher responsibilities.

My recent experience includes:

Delivering first-class customer experience by responding to customer requests and queries promptly and professionally.

Generating and suggesting systematic solutions to solve repeating queries or anticipate customer future needs. Working closely with other teams across the company to solve problems and ensure the best possible outcome.

Providing full financial administration to the team

Generating and processing over 100 weekly invoices

Processing both accounts payable and receivable

Maintaining confidential data and documents regarding payments

Working closely with accounts and suppliers to match invoices

In my thirteen-year experience in active sales of the full range of banking services and products developed the ability to present and direct customers to the appropriate set of products. I have been working successfully with small and medium and corporate enterprises. I have experience in Retail, in all the diversity of banking marketing.

As an expert in "Business clients" involved and fulfills criteria for determining and monitoring credit risk. I have great experience in Retail banking and Payments experience.

In my work so far, I prepared a detailed assessment of the creditworthiness of the company by performing the financial analysis (including projected cash flow ratio analysis in both directions: comparative industry and trend analysis, analysis of repayment, collateral analysis, credit history, and ability to manage.

My Digital experience is based on the whole process of checking and assessments of clients awarded under the internal system of bank rating.

Analyzing our current customer support processes, so that they can be refined and optimized.

Developing expertise across all of our products and being able to identify when an issue should be escalated.

I have prepared a assemble, review and verify invoices and check requests flag and clarified any unusual or questionable invoice items or prices sort; code and match invoices; Credit control, Set invoices up for payment enter and upload invoices into the system track expenses and process expense reports; prepare and process electronic transfers and payments; Prepare and perform check runs post transactions to journals, ledgers and other records reconcile accounts payable transactions; prepare an analysis of accounts monitor accounts to ensure payments are up; to date research and resolve invoice discrepancies and issues maintain vendor files correspond with vendors and respond to inquiries produce monthly reports; assist with month end closing provide supporting documentation for audits; maintain accurate historical records; maintain the confidentiality of organizational information.

During my thirteen years of experience in the financial services sector, I have learned how to participate in the determining of the credit policy and in the approval process regarding procedures and standards.

I appreciate myself as a strong person, well-qualified to work under pressure, quickly adapt to new jobs. My enclosed resume will give you further information regarding my related work experiences.

January 2021 – December 2022– Finance/Debt collection officer at Global Banking School, Direct Digital Ltd.

Debt counsel borrowers/debtors and negotiate payment arrangements with sensitivity, responsiveness, and tact while maintaining goodwill with students and alumni.Recruitment Executive

Provide in-depth analysis, interpretations, and accounts of students' financial billing history.

Processing and allocating payments and receipts of bills daily in Dynamics 365

Reconciling and controlling own workload and ensuring accuracy and quality levels are adhered to

Case management and coordination, planning, and evidence-based interventions at CADE, Insphire systems

Advising on the provision of reasonable adjustments and supporting students by the requirements of current legislative frameworks in Agresso/Unit 4.

Analyze the main metrics, customer lifecycle reports, and other financial reports that aim to improve understanding of the customer portfolio lifecycle

January 2018 – December 2020– Accounts Assistant at Skin Research Ltd

Create efficient methods for accounting and financial record-keeping.

Bookkeeping of primary accounting documents; Sage Payroll, NEST pension

Process operational and accounting documents and accounts payable

Chasing outstanding payments, Credit Notes, and financial control

Prepare reports, statements, and projections for the management

Prepare weekly, monthly, and yearly financial reports.

Provide support to the internal and external audit

Liaise with suppliers, agencies, Clients, authorities

Manage CRM and equipment inventories; Credit control;

Examine financial records and accounting statements for individual and business clients.

Manage a cost-effective way of operation at Xero accounting system, Mintsoft, and Unleash Software

January 2014 – January 2018 - Accounts Assistant at Maritime Defence Force

Bookkeeping of primary accounting documents

Follow strictly the procedural compliance of the Company

Process operational and accounting documents

Prepare, statements and projections to the management; weekly, monthly, and yearly financial reports

Provide support to the internal and external audit

Liaise with suppliers, agencies, Clients, authorities

Operate with communications and documentation protocols;

Follow strictly the procedural compliance of the Company, using IFRS

Deployment planning and managing various operations;

Manage CRM and equipment inventories; Credit control;

Implement policies related to security, safety, and quality management;

Manage a cost-effective way of operation at QuickBooks and Salesforce.

December1999– October 2013 Banka DSK, United Bulgarian Bank, Société Generale 

Sales &Relationship Manager for Corporate customers

● Strong involvement in Group restructuring project: project management role, development of the framework and follow-up tools, coordination of project streams, and budget management.

● Control over the consumption of the tied loan and its regularity;

● Analysis of the credit portfolio and Credit Control; Loan Processor and Underwriter; Exceptional Risk Assessment Skills for Evaluating Borrower Risk

● Ensure loan documentation is efficiently and accurately prepared promptly before an advance is made available; Outstanding Research Skills to Uncover Financial Information

Assist with overseeing the maintenance of the loan and security database and the instructions to various professions ( e.g., lawyers and valuers) in the preparation of the bank’s loan documentation and security.

Retaining and maintaining existing accounts as well as developing awareness of other sales/service activities.

● Resolving policy-related issues with exceptional timeliness and professional courtesy.

● In the Managers absence, coordinating functions and daily operational issues through communication with Regional Manager and Recruitment Executive tasks.

● Performing additional customer service, sales, and administrative responsibilities as necessary based on market demand and branch staffing

December 1999 – May 1992 Accountant, Blagoevgrad, Bulgaria

Dealer, Organizer at the Territorial Computing Center

● Organization and accounting, encryption of data; Currency operations and arbitrage currency transactions

South West University, Faculty of Economics, Masters:Specialty Finance.

University of National and World Economy, Specialty "Sociology-economic Information“

Mathematical High School

BANNOCK CONSULTING EU / EBRD SME Finance Facility SME Lending Skills Training

International Banking Institute: License Registry No. 0349, “Financial and Credit Analysis”

Certificate from the Institute of Financial Services - London; GDPR UK; “RESPONDING TO CHANGE” CPD, 06/12/2021