Pearl Oti

A data and performance analyst with postgraduate qualifications in information systems audit, information security and information rights governance. Applies proven knowledge of data management and experience in the Credit, Retail, IT, and Customer Service industries to support commercial processes and to achieve strategic goals. A quick learner and result driven professional with an avid interest in supporting teams to create, implement and maintain systems and data for business continuity, IT security& risks and IT audit.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

IT DATA AND PERFORMANCE OFFICER, 08/2023 to 12/2023
GOLDEN LANE HOUSING - Manchester
Responsible for supporting the IT Lead with collating and managing data and providing expert support and advice to colleagues in services through the collection, organisation, analysis and dissemination of information and management information reports for improved business systems and processes. IT service management and helpdesk with the use of Halo for staff incidents. Data Quality & Accuracy, Project Management, Data Protection & GDPR, Data Reporting & Presentation, SharePoint, OneDrive, Data Migration & Management. Key Responsibilities:
One of my key achievements has been the company-wide migration of data from file servers to the cloud, specifically OneDrive and SharePoint, as well as the development and implementation of robust data retention policies, aligning with industry standards (GDPR) and compliance requirements. Hosted educational training sessions on the importance of cloud based services in an organisation with the sessions structured to encourage active collaboration, thereby increasing staff engagement across board by 30%, including top management. Creation of SharePoint pages for company's internal website, focusing mainly on Wellbeing for staff (collaborative project with HR).
MI data reports to aid management business decisions
Employee Training and Information Governance, Time-bound Projects, Time Management, Effective Communication & Collaborative Working.

DATA ADMINISTRATOR-CLIENT SERVICES, 08/2022 to 06/2023 PARAGON UK - Sunderland
• Responsible for financial data management, secure data analysis, processing and retention in line with GDPR and CASS, security protocols for confidential documents, and managing data assurance for over 20 high value clients such as Hargreaves Lansdown, Aegon Asset Management, EDF Energy, National Trust for Scotland, etc.
• KeyResponsibilities:Managedatabreachlogsandnon-compliance queries.Personally managed and analysed data for 20 clients and presents management information (MI) daily, weekly and monthly, to aid management decisions and client services. B2B customer support. .Stock management on Optimus Dash system and monthly stock reports to aid with forecasting and monthly and yearly trends.Lean systems auditing using the 5S's method and iAuditor.Supporting Key Manager and training newer colleagues.

IT SUPPORT, 05/2019 to 02/2020 BENIFEX UMBRELLA LIMITED - Dartford
• Responsible for technology implementation and customer services in a fast- paced recruitment agency
• Managed systems for recruiting nurses and health care assistants; assigned, tracked, and modified work shifts as required; monitored payroll and employee data assurance in line with GDPR; and implemented software solutions for customer satisfaction.
• KeyResponsibilities:ManagedITsystemsfortheagency.Customersupport. Conducted training classes for recruited nurses and health care assistants.First line IT support.Customer service. Support with shift assignations in conjunction with over 10 partner locums.

CREDIT AND DATA FLOW ANALYST-IT SUPPORT/ OPERATIONS, 08/2016 to 09/2017
CRC CREDIT BUREAU LTD.
• Responsible for on-boarding financial institutions to a bespoke credit monitoring portal; data analysis and data management; credit systems monitoring; Oracle database backup and cloud data backup management; international data flow and business continuity planning.
• Key Responsibilities: Data management and analysis of dishonoured cheques to aid over 50 financial partners with informed credit and loan decisions. Credit and data flow analysis. B2B customer support. Customer service. Coordinated training for financial institutions on the use of FICO scores.Performed self-assessment and GAP analysis and implemented systems to attain BSI ISO 22301 Business Continuity Management certification.

Master Of Business Administration, Business Administration, 12/2021 University of Sunderland - Sunderland
MBA Dissertation : Digitalization of informal sectors to ensure financial inclusion.

Master Of Science, Information Security, 04/2019 University of Surrey - Guildford
MSc Dissertation: GDPR compliance challenges for SMEs

Bachelor Of Science, Business Information Technology, 11/2015
Coventry University - Coventry
BSc Dissertation: ISO 22301 Business Continuity and Compliance Practices for SMEs.