Persefoni Ririka

Greetings! I'm delighted to introduce myself as Persefoni Ririka, a dedicated professional specializing in Customer Success, Data Analysis, and HR. With a strong foundation in strategic thinking, meticulous attention to detail, and a collaborative mindset, I've consistently delivered exceptional results throughout my career.

My background includes CIPD Certification in HR, fluency in Greek, English, and Spanish, and a solid grasp of relational databases, SQL, BigQuery, and R. I'm also well-versed in tools such as Google Sheets, Microsoft Excel, Salesforce, and Gainsight, and I hold a Workiva Platform Certificate.

I have a successful track record as a Customer Success Manager, where I've effectively managed client portfolios, maintained excellent retention rates, and exceeded performance benchmarks. My expertise in conducting impactful business reviews through data analysis has consistently contributed to informed decision-making.

In previous roles, I've led teams, enhanced customer engagement, and streamlined processes to drive efficiency. Through data-driven insights, I've crafted successful training initiatives, resulting in increased participation rates and improved customer experiences.

I've completed a CIPD Level 5 Diploma in HRM from ICS Learn and hold a BA in International & European Economic and Political Studies from the University of Macedonia. My Google Data Analytics certification and recognition for achievements in diplomacy, journalism, and creative writing further highlight my dedication to continuous growth and excellence.

I'm enthusiastic about exploring new collaborations, embracing innovation, and making meaningful contributions. Feel free to connect with me, I'm excited about the possibilities of connecting and working together. 

I bring a diverse professional background in Customer Success, Data Analysis, and HR, underscored by my strategic thinking, meticulous attention to detail, and collaborative approach. With an understanding in relational databases, SQL, BigQuery, and R, complemented by tools like Google Sheets and Salesforce, I've consistently delivered exceptional outcomes. As a Customer Success Manager, I've managed client portfolios, maintained high retention rates, and leveraged data analysis for informed decisions. I've also led teams, enhanced customer engagement, and streamlined processes to drive efficiency. My academic journey includes a CIPD Level 5 Diploma in HRM and a BA in International & European Economic and Political Studies. Additionally, my Google Data Analytics certification and recognition for achievements showcase my commitment to growth and excellence. I'm eager to explore new collaborations and contribute meaningfully to future endeavors.

I hold a CIPD Level 5 Diploma in HRM from ICS Learn, which has equipped me with comprehensive knowledge in HR practices and management. Additionally, I graduated with a BA in International & European Economic and Political Studies from the University of Macedonia, fostering a strong foundation in economics, political science, and international relations. These educational achievements, combined with my professional experience, reflect my commitment to continuous learning and excellence in diverse domains.