Praveen Victorbalasamy

Dynamic and results oriented ServiceNow Developer with extensive experience in integrating diverse systems into ServiceNow platforms. Skilled in designing and implementing custom functionalities to enhance user experience and streamline business processes. Possesses strong communication and problem-solving skills with a proven track record of delivering projects within tight deadlines. 

Experience

Operations Specialist:                                                                    DTCC (London, UK)

10/2020- Present

Responsibilities

• Coordinated and implemented client connectivity onboarding processes.
•  Ensured completion of infrastructure and security components for connectivity: Router/Firewall, Cisco routers, Protocol Installation (e.g., sFTP, NDM, MQ).
• Troubleshot connectivity and data delivery issues with clients.
• Interfaced with other DTCC teams to resolve client connectivity and data delivery issues.
• Developed workflows and procedures for new products/services and technologies.
• Responded to inquiries regarding file setups and other business/data-related issues.
• Assisted with rollouts of system enhancements for tools used to support clients.
• Set up clients for data delivery and tracked connectivity onboarding setup requests.
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Technical Specialist:                                                                               Chorus (London, UK)

03/2018-09/2020

 Responsibilities

• Providing 1st and 2nd line technical support on Microsoft technologies, and answering support queries via phone email and helpdesk when required
• Managing and supporting company’s clients Cisco and Cisco Meraki infrastructures
• Resolving tickets as and when required and escalating to 3rd line when necessary
• Visiting client’s sites to troubleshoot problems that can’t be fixed remotely
• Maintaining a high degree of customer service for all support queries
• Discovering innovative solutions to common and exceptional problems identified on help tickets assigned by team supervisor and/or departmental manager.

Assisting in implementation of new hardware and software solutions within company to improve workflow and customer service provision

                                                      MSc Computer Networking Principles and Practice

                                                      University of Hertfordshire, Hatfield, Hertfordshire

                                                      B.E. Electronics and Communication Engineering

                                                      Anna University Chennai, Tamil Nadu,India