Prerana Narkodi

As a recent graduate from Coventry University with a Master’s in Engineering Management specializing in Business Pathway, I am equipped with a unique blend of technical expertise and business acumen. With a strong foundation in business change, project coordination, and IT systems, and experience in administrative and client-facing roles, looking forward to contributing to continuous improvement.

Holiday inn NEC, Birmingham, UK (Part-time-> Full-time)
Food & Beverages Assistant
Aug 2014 – Jun 2016
Sep 2023 – Feb 2025
 Delivered exceptional guest service and supported smooth F&B operations; awarded Employee of the Month(July 2024) for outstanding performance.
Fastrack Claims, Coventry, UK (Part-Time) Jan 2023-Aug2023
Claim Handler/Admin
 Managed and processed over 400+ accident claims achieving good satisfaction rate among clients due to timely resolution  Collaborated with legal teams, insurers, and repair shops ensuring streamline communication and expedite settlements.
 Implemented an improved Proclaim system, leading to increased efficiency and reduced claim processing times.
 Led regular training sessions for new staff, promoting best practices and maintaining high standards of claim management.
Quebec Information Services India Limited - Bangalore, India
Talent Advocate
 Delivered high-performance connectivity solutions for multinational clients.
 Resolved conflicts and negotiated agreements to improve operational efficiency.
 Provided customer service, handling complex issues with professionalism and efficiency.
BYJU’S Think and Learn Pvt Ltd - Bangalore, India
Business Development Associate
 Managed and supported students across various regions, ensuring engagement and satisfaction.
 Developed and maintained strong relationships with customers and educational institutions.
 Trained and mentored freshers, fostering teamwork and professional growth.
 Led strategic initiatives to improve student learning experiences and customer retention.

Coventry University - Coventry, United Kingdom Jan2023 – Jan2024 Master of Science - Engineering Management, Business Pathway

Relevant Coursework – Project Management, Supply Chain Management, Sustainability and Environment, Financial Decision making and Risk Analysis, Global Engineering Strategy, Industry 4.0 and Engineering Digital Environment.
Sahyadri College of Engineering and Management - Mangalore Aug 2016 – Oct 2020
Bachelor of Engineering, Computer Science
Relevant Coursework – Management & Entrepreneurship for IT industry, Data Structure & applications, Software Engineering, Computer Networks, Artificial Intelligence, Database Management system, Cryptography, Network Security and Cyber Law, Operating Syste