Priti Mali

 I am a highly motivated professional with a Master’s degree in International Business Management and over two years of experience in sales, customer service, and business operations. My skills in data analysis, performance management, and business intelligence make me a strong candidate for a Business Analyst role in the health sector.

As a Sales Executive at Gayatri Dulha Collection, I consistently exceeded monthly sales targets by 10%, increased repeat business by 15%, and collaborated on three product launches, resulting in a 20% sales increase. I mentored new sales team members, improving performance by 10%, and contributed to marketing efforts, achieving a 30% rise in new customer acquisition and maintaining a 98% customer satisfaction rate.

In my role at Shivam Solution as a Customer Care Service representative, I managed over 50 calls daily, resolved queries efficiently, and increased customer satisfaction by 50%. I collaborated with team members to meet service standards and provided feedback to management, contributing to process improvements.

Most recently, as a Store Member at Wrexham Kebab & Pizza, I focused on customer service, ensuring positive customer experiences, managing inventory, and maintaining stock levels. This role required adaptability and quick thinking, essential for performance management and business intelligence roles.

I am completing my MSc in International Business Management at Wrexham University, gaining insights into global business practices and advanced analytical techniques. My academic background, combined with hands-on experience, prepares me for the complexities of a Business Analyst role.

I have a comprehensive skill set in data analysis, business intelligence, and performance management. I am adept at collating, analyzing, and presenting data to support business planning and decision-making. My experience in validating data ensures accuracy and completeness. I have supported senior business analysts in delivering accurate business intelligence information and maintaining . I aim to contribute to a team that prioritizes people.

Sales Executive:- 

Supported senior analysts in delivering accurate business intelligence information about performance.

Provided operational staff with up-to-date information to manage access targets effectively.Collaboration & Reporting.

Exceeded monthly sales targets by 10% on average.

Developed relationships with 100+ regular customers, increasing repeat business by 15%.

Collaborated with product development, contributing to three new product launches with a 20% sales increase
Mentored sales team members, improving overall team performance by 10%.

Assisted in marketing efforts, leading to a 30% rise in new customer acquisition.

Maintained 98% customer satisfaction through excellent support.

Customer care service:- 

Resolved customer queries efficiently, demonstrating excellent communication skills and a customer-centric approach.
Managed over 50 calls per day and increased customer satisfaction by 50%.
Collaborated effectively with team members to ensure high levels of customer satisfaction.
Provided feedback to management on recurring customer issues and potential areas for improvement

Msc international business management in Wrexham University.