Rachel Neve

Extensive experience in supplier and customer relationship management, contract management and tendering. Able to foster relationships with suppliers and customers, grow existing business and expand business opportunities, whilst prioritising workloads and managing others. Dedicated, customer focused mindset and passion for delivering excellent customer service.

Contracts Director with over 25 years experience in public sector contract management, overseeing the contract life cycle and day to day management of multiple contracts. Heading a support team , offering outstanding customer service support.

• Overseeing the management of multiple contracts throughout their lifetime (turnover >£45m p/a)
• Tendering for new business and re-tendering for existing contracts: including completion, submission, presentation and mobilisation
• Managing a support team with responsibility for day-to-day queries, pricing, sampling and complaints - ensuring high standards of customer service, compliance with contractual terms and conditions and customer satisfaction throughout 
• Maintaining contract price files, conducting price reviews and negotiations
• Conducting review meetings to ensure contract compliance and encourage business development, promoting the company’s existing range of products to foster growth and increase turnover
• Monitoring and reporting on contract performance: monthly sales, Key Performance Indicators, customer complaints and service issues - ensuring compliance with contract terms and conditions
• Liaising with suppliers and customers, providing guidance and advice on Company procedures, product range/suitability and contractual requirements
• Working alongside the Commercial Director to expand and improve the existing product range, nurturing relationships with new and existing suppliers, sourcing new innovate products
• Co-ordination of supplier presentations and events
• Support the identification of new potential business opportunities, market trends and new products
• Contribute to overall business activity, including networking at events and conferences

O Levels (including Maths & English) and A Level Equivalents (including Business Studies)