Rea Dhanda

• I am a positive, driven, and reliable woman with a
passion for helping people build their confidence and
achieve their goals. As a coach specialising in camera
confidence, I’ve honed my skills in communication, sales,
and customer relations, empowering individuals to present
themselves effectively and confidently.
• My experience in sales has been instrumental in shaping
my approach, with a proven track record of driving results
and building lasting client relationships. I excel at tailoring
solutions to meet customer needs, which has contributed
to consistently exceeding sales targets and ensuring long-
term client satisfaction.
• I thrive in both independent and collaborative
environments, always striving for excellence. With the
support of my mentor, I continuously focus on developing
a strong mindset and maintaining unwavering focus. This
commitment to personal and professional growth ensures
that I bring energy, dedication, and a results-oriented
approach to everything I do.
• Having successfully navigated various short-term roles, I
am now seeking to transition into a permanent position
where I can fully invest my skills and experience. I am
eager to contribute to a forward-thinking organisation that
values both personal growth and long-term success, where
I can continue to thrive in a sales environment and help
drive the business forward.

Head Delivery Driver | Little Burton Fish and Chips
Tipton ( Ju ne 2024 – Presen t )
• Led delivery operations, ensuring timely service, optimising routes, and
maintaining quality control, resulting in improved customer satisfaction
and repeat business.
• Increased customer base by promoting the shop’s services during
deliveries, contributing to a XX% boost in sales and expanding the delivery
zone.
• Trained and supervised junior delivery staff, enhancing team efficiency,
ensuring adherence to safety standards, and maintaining the shop's strong
reputation in the community.
Field Engineer Team Lead | Focal Systems
Glasgow and Edinburgh (February 2024 – April 2024 )
• Lead and champion deployments of Focal Systems solutions for initial
customers in the UK market.
• Supervise Field Technicians and contractors, ensuing smooth operations
and adherence to standards.
• Oversee troubleshooting activities and maintain quality control measures
to ensure optimal system performance.
• Facilitate the onboarding process and scanning of products into the
system, ensuring accurate entry.
• Conduct Routine stops at client locations for battery swaps, diagnostics,
and both onsite and offsite maintenance.
• Lean to build devices and deploy them according to company guidelines.
• Dynamically oversee services and operations, adapting to evolving
requirements and challenges.
• Serve as the primary point of contract in the field, reporting relevant
observations and feedback to the Product Team for continuous
improvement.
Service Desk Technical Analyst | CGI
Remote ( July 2023 – February 2024 )
Manage MOJ with their IT needs on different ongoing problems.
. •Liaison with team manager on the ongoings and process tickets with
confidential information to solve companies’ different IT needs.
• Independently use different software to solve IT issues and use Windows
Remote Assistance to gain access to individuals’ laptops to correct issues.
which includes but not limited to password reset, Virus cleaning etc.
• Using my Technology knowledge to handle tickets quickly and efficiently
and respond to companies depending on the level their problem is (low,
medium, high, critical)
Helpdesk IT Analyst | University of Edinburgh
Edinburgh ( June 2023 – July 2023 )
• Before starting at CGI I spent a month working Monday to Friday for UOE
(University of Edinburgh) helping out with their finance and It needs.
•I helped post graduated and PHD students with their awards and grant for their
projects.
•Using my skills in IT and recent developed skills from HSBC I was able to grant and
update the database to make sure all grant for awards and all awards had the right
information on their quickly and thoroughly.
•Attending meetings to update the team on the progress and understand what
budget we have and how to divide it equally.
Personal Banker | HSBC
Hybrid Birmingham ( January 2023 – May 2023 )
Installation & Configuration, Troubleshooting, Command Line Commands, Performed on a
variety of Microsoft Windows platforms.
• Helped customers with enquires, transactions, bank switching and account opening
using procedures on iknow whilst multitasking by also using software Genysis BMM to
thoroughly, quickly and delivering great customer service
• One week into training my hardware needed to be replaced which meant I was unable
to follow along procedure training with my peers, however I was able to quickly learn the
software and procedures as I am very skilled at learning new software and hardware and
quick to pick up different techniques
• Can follow different types of procedures I have access to in order to help customer I’m
not trained on but still know due to my willingness to learn and love for learning new
skills.
• Using Genysis I am able to navigate and help customers get to the right department for
further assistance with sometimes needs to conference in my colleague from a different
department or am able to make some notes (e.g. how customer is verified and what the
enquire is about) or sometimes need to place customer on hold while talking to my
colleague about what the enquire is regarding.
• My main job is security, ensuring we don't pass fraudulent individuals. My main concern
is making sure the customer's money is safe, getting them, all passed security and making
sure they have an awareness of security protocols. If they do not, I help them change any
security details to prevent fraud.
Freelance Camera Assistant| Coronation Street
Manchester ( October 2022 – January 2023 )
• I began freelance production work in the studio and set of Coronation Street, supporting
various production duties to ensure the smooth running of filming on set.
• Helping the engineering team with cable bashing, plugging in cables to the appropriate
output/ input and ensuring cables were not a health and safety hazard by moving/ storing
them responsibly
• Working with the camera operators/ assistants to ensure that cameras were in working
order, with any issues being reported to the tech team
• Demonstrated a helpful and hands-on runner approach, filling in for ad-hoc jobs for the
camera, audio, pops and lighting team under the supervision of the director
• Marking placements where the cast was going to stand, including marking with chalk to
support camera placement in preparation for filming
• Working flexibly to support the overall production of the set, displaying adaptability and
reliability to communicate and coordinate with all of the set team
Camera Assistant/Technical Operator | Gemporia TV
Redditch ( December 2021 – March 2022 )
• Manages studio floor to make sure live program goes out smoothly
• Work on three cameras at a time at the director’s request. Offer up shots on the camera
to create exciting shots for the audiences.
• Maintain and manage the products so the presenter has access to the jewellery they need
for the next hour and put away jewellery into the vault.
• Make sure the studio maintains Covid restrictions, surfaces get wiped, and masks are
worn.
• Work different hours and different shifts due to the 24/7 live program.
• Communicate with the director and the presenter about what we need to do to be more
engaging and see if we need to add more to the program.
Runner | BBC Doctors
Birmingham ( September 2021 – November 2022 )
• Drove a Mercedes Van to travel Actors and Directors to ensure they got to set safely and
back to the hotel or base.
• Was a big part of the Assistant Directors (AD) team and sometimes 3rd AD whenever
needed, as well as 1st AD.
• Gained knowledge and understood roles that are necessary to production.
• Learnt how to operate as a Camera Assistant and Camera Operator.
• Worked 13 hours a day.
• Communicated with and gained the trust of all production and actors.
• Quickly climbed up the production ladder to floor runner on several productions, which
led me to be the only runner on a location shoot sometimes or even cover for the AD team.

BA (Hons) Media Production
Birmingham City University, UK , 2017 – 2020
Final grade: 2.1 st Class Honors
SC Clearance obtained for MOJ
OTHER QUALIFICATIONS
❖ Interactive Media Level 3 Extended Diploma
(DDD)
❖ ITOL Cerco Certificate in Systems and
Networking
❖ Fortinet NSE 1
❖ Fortinet NSE 2
❖ Fortinet NSE 3
❖ Az-104: Microsoft Azure Administrator
❖ CompTia Network + (N10-008)
❖ CompTia Security + (SY0-601)
❖ Foundation in Coaching
❖ Foundation in NLP