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North Ferriby
Richard Ferguson

Richard Ferguson

Head of Operations

Customer Service / Support

North Ferriby, East Yorkshire

Social

About Richard Ferguson:

Strategic and people-focused operations leader with 35+ years of experience spanning Financial Services and Healthcare, including over 25 years in senior leadership roles. Proven success in delivering cultural transformation, operational efficiency, and outstanding customer outcomes within fast-paced, regulated environments.

Known for turning around underperforming teams, driving employee engagement, and implementing high-impact process improvements that enhance service quality, reduce costs, and strengthen commercial performance.

Experience

  • Operational Strategy & Delivery 
    • Customer Experience (CX) 
    • Change & Transformation
    • Performance Management 
    • KPI Tracking & Analytics 
    • Process Improvement & CI
    • Leadership & Team Development
    • Stakeholder Engagement 
    • Risk & Compliance
    • Commercial Acumen & P&L Ownership 
    • Continuous Improvement 
    • Employee Engagement
    • Data-Driven Decision Making 

Operational Excellence

Education

Educated to A-Level standard with 8 GCEs.

Post-Graduate Certificate in Management attained in 2000.

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