Richielle Lingal

I am a dedicated and highly motivated professional with a 1st Class Honors degree in Zoology from Roehampton University. With a strong foundation in animal studies, customer service, and organizational skills, I bring a unique blend of technical expertise and personal attributes to every role. My experience spans across pet claims handling, veterinary care, zookeeping, and educational support, where I have honed my abilities in problem-solving, multitasking, and effective communication.

I have a diverse range of experience in animal care, customer service, and education, showcasing my ability to adapt and excel across different industries.

• Pet Claims Handler: At Pinnacle Pet Group, I process pet claims by reviewing invoices and medical records, ensuring all decisions align with policy guidelines. I take pride in delivering exceptional customer service, managing inquiries, and identifying potential risks with a strong attention to detail.
• Veterinary Care Assistant & Receptionist: I assisted in surgeries and examinations, performed diagnostic tests, and provided supportive care for inpatients. As a receptionist, I handled appointments, payments, and client communications, always maintaining a professional and empathetic approach.

I graduated with a 1st Class Honors degree in Zoology from Roehampton University in 2021. During my studies, I developed a strong foundation in animal biology, research methods, and data analysis, utilizing tools like SPSS and applying statistical techniques. My coursework emphasized scientific writing, including the preparation of detailed reports and conducting experiments.

This program allowed me to refine my organizational and planning skills, enabling me to manage multiple deadlines effectively. I am particularly proud of my ability to combine academic rigor with creativity, often finding innovative solutions to research challenges.