RIcki Patel

I am a well organised and approachable individual with excellent interpersonal skills and a keen eye for detail. I can prioritise my work effectively using my own initiative, working well within a team and equally so alone. I have over 6 years’ experience within the IT Service Desk working my way up from 1st line to 3rd line. I believe learning and self-improvement are at the core to everything we do, so I apply that philosophy to everything I do! 

Having been in IT for 6+ years now and having seen IT infrastructure across many businesses and industries I have a wide range of knowledge and technical understanding which would make me an asset for any employer. 

Having worked within larger teams at Scoria Tech and Foxtons and solely on my own at Callsign and Klyk. I work well on my own and so within a team. These shifts in style of working have allowed me to build confidence in my decision making and to trust my own judgement especially in times of critical IT disaster. One particularly memorable time for me was during the beginning of the Ukraine/Russia conflict at Callsign, where we had Developers situated in Kyiv. Working with the business resilience and security teams to lock down devices in case of compromise and at the same time working with said developers to allow them to work to give them a sense of normality through this time of difficultly. Gave me a sense meaningfulness and opportunity and understanding to the importance of my role. 

Over the years I have progressed in roles and have had to learn new technologies to compliment those progressions, whether than be Linux systems for Imagination or simply how to find parking near a front office at Foxtons. Therefore, I know the importance of learning and staying up to date with technologies and overall, my own professional development. 

IT apprenticeship completed.