Archlove Deda

As a D365 CE (Customer Engagement) Test Analyst, I bring a wealth of experience and expertise to ensure the successful implementation and operation of Microsoft Dynamics 365 Customer Engagement solutions. My professional background includes:

D365 CE Proficiency: I am well-versed in Microsoft Dynamics 365 Customer Engagement, with a deep understanding of its various modules, including Sales, Marketing, Customer Service, and Field Service. I have hands-on experience with customizing and configuring these modules to meet specific business requirements.

Test Planning and Strategy: I excel in developing comprehensive test plans and strategies tailored to the unique needs of D365 CE projects. My approach involves creating test cases, test scripts, and test data to thoroughly assess system functionality and performance.

Quality Assurance: I am committed to ensuring the highest levels of quality and reliability in D365 CE solutions. I conduct rigorous testing to identify defects, anomalies, and areas for improvement, and I work closely with development teams to address and resolve issues promptly.

Regression Testing: I have a strong background in regression testing, which is critical for verifying that system updates, enhancements, and customizations do not negatively impact existing functionality. This includes maintaining and executing regression test suites efficiently.

Integration Testing: I am well-versed in testing the integration of D365 CE with other systems, such as ERP solutions, third-party applications, and data sources. I verify data flows seamlessly between systems and that business processes are not disrupted.

User Acceptance Testing (UAT): I facilitate and support UAT efforts by collaborating closely with end-users to ensure that the D365 CE system aligns with their expectations and business objectives.

Defect Management: I have experience using defect tracking tools to log, monitor, and prioritize issues, collaborating with development teams to resolve them efficiently and effectively.

Documentation: I maintain thorough documentation of test cases, test results, and test environments to ensure traceability and repeatability.

Communication: I am skilled in communicating with cross-functional teams, stakeholders, and project managers to provide clear and concise updates on testing progress, issues, and risks.

Continuous Improvement: I am committed to ongoing learning and improvement in the field of D365 CE testing, staying updated with the latest trends, best practices, and tools to enhance the quality of testing processes.

My experience and dedication as a D365 CE Test Analyst make me an invaluable asset to projects aiming for successful D365 CE implementations, upgrades, and ongoing maintenance. I am dedicated to delivering high-quality solutions that meet and exceed the expectations of stakeholders and end-users.

As a D365 CE (Customer Engagement) Test Analyst, I bring a wealth of experience and expertise to ensure the successful implementation and operation of Microsoft Dynamics 365 Customer Engagement solutions. My professional background includes:

D365 CE Proficiency: I am well-versed in Microsoft Dynamics 365 Customer Engagement, with a deep understanding of its various modules, including Sales, Marketing, Customer Service, and Field Service. I have hands-on experience with customizing and configuring these modules to meet specific business requirements.

Test Planning and Strategy: I excel in developing comprehensive test plans and strategies tailored to the unique needs of D365 CE projects. My approach involves creating test cases, test scripts, and test data to thoroughly assess system functionality and performance.

Quality Assurance: I am committed to ensuring the highest levels of quality and reliability in D365 CE solutions. I conduct rigorous testing to identify defects, anomalies, and areas for improvement, and I work closely with development teams to address and resolve issues promptly.

Regression Testing: I have a strong background in regression testing, which is critical for verifying that system updates, enhancements, and customizations do not negatively impact existing functionality. This includes maintaining and executing regression test suites efficiently.

Integration Testing: I am well-versed in testing the integration of D365 CE with other systems, such as ERP solutions, third-party applications, and data sources. I verify data flows seamlessly between systems and that business processes are not disrupted.

User Acceptance Testing (UAT): I facilitate and support UAT efforts by collaborating closely with end-users to ensure that the D365 CE system aligns with their expectations and business objectives.

Defect Management: I have experience using defect tracking tools to log, monitor, and prioritize issues, collaborating with development teams to resolve them efficiently and effectively.

Documentation: I maintain thorough documentation of test cases, test results, and test environments to ensure traceability and repeatability.

Communication: I am skilled in communicating with cross-functional teams, stakeholders, and project managers to provide clear and concise updates on testing progress, issues, and risks.

Continuous Improvement: I am committed to ongoing learning and improvement in the field of D365 CE testing, staying updated with the latest trends, best practices, and tools to enhance the quality of testing processes.

My experience and dedication as a D365 CE Test Analyst make me an invaluable asset to projects aiming for successful D365 CE implementations, upgrades, and ongoing maintenance. I am dedicated to delivering high-quality solutions that meet and exceed the expectations of stakeholders and end-users.

• IT and Digital services/ technology to the business to drive customer value growth using technology.
• Responsible for designing and implementing the test strategy.
• Coordinate test execution (facilitate activities across sites, communicate overall schedule, track status, etc.)
• Review applicable documentation (such as business requirements, topic documents or design documents) and communicate to Testers to enable complete understanding of project goals and requirements.
• Prioritize test objectives and functions, create traceability matrix, test reports and test calendar.
• Create test plan and identify risks to testing effort.
• Coordinate with environment support team to ensure environments are ready and dates are established for test runs.
• Provides technical and process leadership for test team.
• Monitor test preparation, execution rates of tests, and adherence to defect SLAs to drive quality and speed to market.
• P2P by capturing requirements and testing the Change end to end in SAP S/4 HANA, SAP MM, SAP SD
• Support all stages of testing such that the implemented solution reflects all the agreed requirements and support defect management and any change requests that emerged.
• B2B Data transformation.
• Review and dissect ‘As Is’ process and establish necessary changes required to ensure optimal ‘To Be’ processes are defined through process mapping and continuous improvement.
• SAP, Success Factors EC, MS AZ Information broker application configuration review
• Creating solutions prototypes.
• controlling solution development
• Training to new system users and identifying areas of system adjustment and further user training and integration.
• Accounting for project constraints
• Identify Risks, Issues, and Assumptions & Dependencies to the Project Manager with mitigating actions where applicable.