Zeeshan Khan

An enthusiastic and tech-savvy individual with a strong passion for IT and problem-solving. Eager to learn and apply my skills in cybersecurity to real-world challenges. Familiar with Windows Server, Networking, VMware, troubleshooting, and always looking to grow in a dynamic tech environment. Excited to contribute, collaborate, and develop my expertise in the IT industry.

SOC Service Desk Analyst - Auxilion (Feb 2025 - Present)

• Act as the first point of contact for clients, providing technical support across a wide range of hardware, software, and network-related issues in a fast-paced MSP environment. 

• Manage incidents and service requests via a ticketing system, consistently meeting or exceeding SLA targets and ensuring high first contact resolution rates. 

• Perform Level 1 diagnostics and troubleshooting for Windows 10/11 desktops, laptops, docking stations, peripherals, and standard desktop applications, escalating e effctively when required. 

• Administer Active Directory tasks, including user account creation/deletion, password resets, group policy updates, and network drive mappings. 

• Provide both remote and in-person support for end users, maintaining excellent customer service and clear communication throughout the issue lifecycle. 

• Utilize tools such as SCCM for software deployment and SolarWinds for proactive server and system monitoring. 

• Configure and maintain shared mailboxes, distribution groups, and user permissions in collaboration with internal teams and third-party vendors. 

• Accurately log, update, and close tickets while documenting fixes and technical procedures to contribute to a shared knowledge base. 

• Ensure customer satisfaction through professional, courteous support and continuous improvement of IT services.

IT Service Desk Analyst - NHS South Yorkshire ICB (Feb 2024 - Aug 2024)

• Delivered end-user technical support, managing service requests and incidents via a ticketing system with a high first-time resolution rate. 

• Administered Active Directory tasks, including password resets, adding/removing users from security groups, user Windows account creation/deletion, Mapping network drives, compromised account investigations, and more. 

• Oversaw shared mailbox management and email distribution list configurations. • Provided remote/face-to-face software and hardware support for desktops, laptops, printers, scanners, and mobile devices. 

• Installed and configured software using SCCM. 

• Monitoring Servers and Devices on SolarWinds & Lansweeper. 

• Partnered with third-party vendors and internal teams to address and resolve complex technical challenges. 

• Maintained thorough documentation and ensured seamless IT operations through effective communication and process adherence.

Cyber Security Degree (Sep 2020 - Jul 2023)

Sheffield Hallam University Studied, gained hands-on experience, and conducted Assessments in the following: Windows Server 2022, Active Directory, Group Policy Object (GPO), PowerShell, Python, Virtual machines (VMs), Router and Switch configuration, VMware vSphere, VMware ESXi, VMware vCenter, and Kubernetes. 

BTEC Level 3 in IT & Business (Sep 2017 - Jul 2020)

Sheffield Park Academy 6th form 

Distinction* Distinction & Distinction* 

Sheffield Park Academy

7 GCSEʼs or equivalent Grades 9 - 4 including English and Mathematics (Sep 2013 - Jul 2017)

CERTIFICATES 

Microsoft Certified: Azure Administrator Associate (AZ-104) Microsoft (Currently Studying) (Apr 2025 - Present)

Microsoft Certified: Azure Fundamentals (AZ-900) Microsoft (Currently Studying) (Apr 2025 - Present )

Google IT Support Professional Coursera (Feb 2024)

VMware Certified Professional - Data Center Virtualization (Feb 2023)

VMware vSphere: Install, Configure, Manage [V8] (Feb 2023)

VMware vSphere: Operate, Scale and Secure [V8] (Feb 2023)