Roisin Hilland

My name is Roisin. I'm 32 and live in Glasgow.

I have 13 years experience in retail and luxury sales before going into Health Care. I have worked in various disciplines within the NHS including Imaging, Theatres and Critical Care as a Healthcare Support Worker. During Covid, I was a Site Lead for Easterhouse Covid-19 Testing Site and worked with 24 Testing Operatives.

I currently work within the UK Government specialising in UK Security and working within a fast paced demanding Administrative duties.

MAY 2023 ‐ CURRENT

Document Collation Officer | Brook Street on behalf of the Cabinet Office | Glasgow

Remote working for the Cabinet Office collating subject documents for application. Using sophisticated security applications to view, save and compile documents safely and securely.
Working as part of a team to ensure the safety of the UK is at the heart of our daily working.
Communicating with staff and security teams on a daily basis via email and telephone to relay important information.
Training new members of staff within the team on processes and security protocols. Participating in new roll outs of systems and training techniques to ensure I am able to do the job more effectively and efficiently.
Ensuring to be caring and compassionate during the full process of uploading to all clients.

MARCH 2020 ‐ NOVEMBER 2023

Band 2 Bank Health Care Support Worker | NHS Greater Glasgow and Clyde | Glasgow and Surrounding Areas

Working in various ward settings to assist Nursing staff with procedures and patient care.
Working within HDU, ICU and A&E during the height of the Covid-19 pandemic. Utilising skills learned within University to ensure patient and colleague safety. Deep cleaning and maintenance on wards to the standard set out my the Health And Safety Regulations during Covid-19.
Achieving Vaccination status for the general public.
Ensuring patient confidentiality is maintained during all my shifts between wards. Ensuring I treat all patients, relatives and colleagues with care and compassion during the lockdown period of the Covid-19 pandemic.

AUGUST 2022 ‐ DECEMBER 2022
Band 3 Theatre Support Worker | Stobhill Hospital, NHS Greater Glasgow and Clyde | Glasgow

Gathered patient medical histories and updated charts while maintaining confidentiality.
Monitored patients during treatments to assess responses and proactively identify concerns.
Collaborated with physicians and other nurses to develop patient care plans. Delivered high-quality patient care using advanced independent clinical abilities in general practice.
Responded to emergency situations to evaluate conditions, deliver treatments and resuscitate patients.
Responded to enquiries from patients via routine appointments, walk-in services, telephone triage, or home visits.
Communicated with patients and families regarding treatment options and next steps.
Used alternative communication methods to surpass cultural and comprehension barriers in communication with patients and family members.
Managed, organised and prioritised assigned workload to promote quality care and equitable delivery practices.
Evaluated patient vital signs and physical symptoms.

FEBRUARY 2021 ‐ MARCH 2022
Covid-19 Testing Site Supervisor | Mitie | Glasgow

Supervised team of 12+ testing operative during the height of Covid-19 spikes. Acted as point of contact for team of 30+ Testing Operatives and Site Supervisor's when operatives contracts Covid-19

Inspected equipment and observed work practices to evaluate compliance to health and safety regulations.
Led team meetings to communicate daily priorities, answer questions and motivate staff.
Reacted to events in time-critical environments to minimise risk.
Documented progress of Covid-19 testing numbers for reporting purposes and communicated these numbers to Government officials.
Led team toolbox talks to promote health and safety policies and procedures. Cooperated with team members to develop and implement effective solutions. Maintained excellent attendance record, consistently arriving to work on time. Applied skills and knowledge from previous jobs within the NHS to accomplish set performance goals and ensure the safety of my colleagues and the general public. Responded to emergencies while remaining calm and effective under pressure.

JUNE 2021 ‐ NOVEMBER 2021
Band 3 Health Care Support Worker | Queen Elizabeth University Hospital, NHS Greater Glasgow and Clyde | Govan, Glasgow

Communicated directly with patients and addressed their concerns while exceeding expectations.
Involved service users in person-centred care planning to maximise responsibility and cooperation.
Referred service users to appropriate services to provide comprehensive support. Promoted environment of inclusion, empathy and privacy to protect service users. Assessed clients' skills, strengths and needs to understand individual needs when patients were undergoing treatments.
Maintained strong partnerships with other multidisciplinary teams to offer patients wide availability of programmes, treatments and support.
Assisting Radiographers, Sonography's, Nursing Staff and Doctors during emergency calls and procedures to ensure the safety of all patients.
Using the hospital administrative applications to book, cancel and amend patient appointments for CT, MRI and Ultrasound.
Liaising with trained staff to ensure that all areas were clean and tidy for patients and staff to work in.

2019
Certificate of Higher Education: Adult Nursing Glasgow Caledonian University, Glasgow

Left during second year to take care of my Mum.

2018
HND Care and Administrative Practice: Healthcare West College Scotland, Paisley

Graduated with an A in my Graded Unit.