Saaikumar Krotha

With 𝟏𝟏 𝐲𝐞𝐚𝐫𝐬 of professional experience,
I have spent 𝟗 𝐲𝐞𝐚𝐫𝐬 specializing in 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐀𝐧𝐚𝐥𝐲𝐬𝐢𝐬, while my earlier 𝟐 𝐲𝐞𝐚𝐫𝐬 were dedicated to 𝐁𝐚𝐜𝐤𝐞𝐧𝐝 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭.

■I specialize in Business Analysis and have a strong track record of bridging the gap between business needs and technical solutions.
■I excel in gathering and analyzing requirements, defining project scopes, and collaborating closely with stakeholders to ensure successful software solution delivery.

🔷My expertise spans 
■Retail Banking
■Commercial Banking
■Wealth Banking
■Loans
■Child Welfare projects.

🔷Focusing on 
■Digital Transformation
■Process Improvement
■Process Automation (Ui-Path, Power Automate).

Personal Profile

With over 11 years of professional experience, I have spent 𝟗 𝐲𝐞𝐚𝐫𝐬 specializing in 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬𝐀𝐧𝐚𝐥𝐲𝐬𝐢𝐬, while my earlier 𝟐 𝐲𝐞𝐚𝐫𝐬 were dedicated to 𝐁𝐚𝐜𝐤𝐞𝐧𝐝𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞 Development. Experienced in delivering complex digital transformation and Automation projects whilst collaborating with a range of internal and external stakeholders of all levels. Professional Trained and Certified in IIBA-CBAP, CCBA, AAC, PSM-1, PSM-2, CSPO.

Worked on numerous projects within different industries including Financial Services, Child Welfare, and Consulting. Industryexperience enabled value-added achievements within differentbusiness environments whilst transforming business goals and objectives at every stage, from initial requirements elicitation and analysis to the design, implementation, and support of implemented solutions.

Core Skills
 

• Business Analysis
• Business Process Modelling
• Process Analysis & Mapping
• Requirements Elicitation
• Risk Management
• Coaching and Mentoring
• Agile and Waterfall Methodologies
• Project Management
• Project Risk & Scope
• Stakeholder management
• Business Case Modelling
• Resource Planning/Management
• User Acceptance Testing
• Workshop Facilitation
• Project Management
• System Development Lifecycle
• Leadership

IT Skills

• Management Tools & Methodology: JIRA, Zephyr, Confluence, Excel, Word, Waterfall, Agile-Scrum
• Documentation: Project Documentation, Business Requirements, Functional and Non-Functional Requirements, Requirement Traceability Matrix, Product Backlog, User stories, and Test cases.
• Designing: Process Modelling, Process mapping, Wireframing-UI/UX, AS-IS and To-be Business Process, Use Case Diagram.
• Designing Tools: MS-Visio, PowerPoint, Balsamiq, Figma
• Data Analytics (Self Development): Understanding of SQL, Phyton-Pandas, Tableau
• RPA: Ui-Path, Power Automate

Career History

Boundaryless Group- Business Analyst/Senior Consultant                                                                                                                                                                    Apr 2023 - to date

𝗣𝗿𝗼𝗷𝗲𝗰𝘁 Outline: Email Automation and Case Management.

𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 (𝗥𝗼𝗯𝗼𝘁𝗶𝗰 𝗣𝗿𝗼𝗰𝗲𝘀𝘀 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻)

𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗔𝗿𝗲𝗮: 𝗖𝗵𝗶𝗹𝗱 𝗪𝗲𝗹𝗳𝗮𝗿𝗲

Responsibilities:

• Conducted process discovery and process mining activities to identify automation opportunities.
• Analyzed existing processes to identify areas for improvement and automation.
• Collaborated with stakeholders to define optimized process flows for automation.
• Gathered and documented business requirements for RPA projects, including process improvement goals.
• Acted as a liaison between stakeholders, RPA developers, and IT teams.
• Worked closely with RPA developers to translate business requirements into technical specifications.
• Supported the development, testing, and deployment of RPA bots for process automation.
• Conducted User Acceptance Testing (UAT) to validate and refine automated processes.
• Monitored and analyze the performance of deployed RPA bots, identifying areas for optimization.
• Provided training and support to business users on utilizing automated processes.
• Stay updated with industry trends and advancements in process automation to recommend improvements and new opportunities.
  
   

Ernst & Young - Senior Consultant                                                                                                                                                 Sep 2022 - Jan 2023

𝗣𝗿𝗼𝗷𝗲𝗰𝘁 Outline: Digital Transformation of Legacy-based system.

    𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗔𝗿𝗲𝗮-Banking Services-Wholesale Client & Account Servicing (WCAS)

   Responsibilities:

• Led the end-to-end IQ advance process to drive the digital transformation of the world's largest bank.
• Spearheaded the initiative to modernize and automate processes, enabling the bank to stay ahead in the digital era.
• Collaborated with stakeholders across departments to assess current workflows and identify areas for improvement.
• Developed a comprehensive strategy for implementing advanced technologies and digital solutions throughout the bank's operations.
• Coordinated with 7 Subject Matter Experts (SMEs) from different regions, including Cairo and Krakow, to drive digital transformation initiatives.
• Led collaborative efforts with SMEs to analyze and optimize critical request types within the bank's operations.
• Successfully facilitated the transition of 32 critical request types from manual to digital processes.
• Worked closely with SMEs to understand their regional requirements and ensure seamless digital implementation across diverse locations.

Hdfc Bank -Business Analyst                                                                                                                        Mar 2021 – Sep 2022

𝗣𝗿𝗼𝗷𝗲𝗰𝘁 Outline-Digital Transformation of Customer Requests

𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗔𝗿𝗲𝗮-Banking Services Retail/Wealth/Loans

𝐑𝐨𝐥𝐞𝐬 & 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:

• Implemented the application to digitize and streamline loan, investment, and account-related customer requests.
• Transformed manual processes into automated workflows, enhancing efficiency and reducing processing time for loan, investment, and account-related transactions.
• Collaborated with stakeholders from lending, investment, and account management departments to gather requirements and tailor the application to specific needs.
• Collaborated with cross-functional teams to gather requirements and design user-friendly interfaces for digital request handling.
• Designed user-friendly interfaces and integrated the application with backend systems to enable seamless handling of loan applications, investment requests, and account-related inquiries.
• Conducted thorough testing and quality assurance measures to ensure accurate processing and data integrity.
• Trained staff on the utilization of the application for loan origination, investment management, and account servicing activities.
• Monitored key performance metrics to assess the effectiveness and impact of the digitization efforts.

IndusInd Bank -  Business Analyst                                                                                                                  2019- Mar 2021 Outline: Banking Services, Investment, and Wealth

𝐑𝐨𝐥𝐞𝐬 & 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:

• Achieved successful implementation of portfolio management services, the resulting increase in client satisfaction and improvement in operational efficiency.
• Led the development of the single-view application, leading to a 40% reduction in manual data entry and a 50% increase in wealth managers' productivity.
• Documented requirements clearly and concisely, utilizing user stories, use cases, and functional specifications to serve as a reference for development teams.
• Collaborated closely with cross-functional teams, including software engineers and designers, to translate requirements into actionable development tasks, providing clarifications and maintaining open communication channels.
• Identified opportunities for process improvement within portfolio management services, analyzing existing workflows, suggesting enhancements, and implementing best practices to streamline operations and maximize efficiency.
• Implemented process improvements that led to a 20% decrease in errors and improved overall data accuracy for wealth managers.
• Streamlined requirements gathering process, reducing project timeline by 15% and improving stakeholder satisfaction.

Axis Bank - Business Analyst                                                                                                                                     2017 - 2019 Outline: Digital Transformation of CASA

𝐑𝐨𝐥𝐞𝐬 & 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:

• Led the digital transformation initiative to streamline and automate the account opening process across all verticals of the bank.
• Collaborated with stakeholders from various business units to gather requirements and understand pain points in the existing account opening process.
• Conducted in-depth analysis of current workflows, identified bottlenecks, and proposed innovative digital solutions to improve efficiency and customer experience.
• Developed comprehensive business requirements documentation, including use cases, user stories, and process flows, to guide the development of digital account opening systems.
• Worked closely with IT teams, including developers and designers, to ensure seamless integration of new digital solutions into existing systems and infrastructure.
• Implemented agile methodology, facilitating sprint planning, backlog grooming, and regular meetings to track progress, manage priorities, and ensure timely delivery of project milestones.
• Conducted user acceptance testing (UAT) to validate the functionality and usability of the digital account opening systems, collaborating with end-users and gathering feedback for continuous improvement.
• Successfully trained bank staff on new processes and systems, ensuring smooth adoption and transition to the digital account opening platform.
• Monitored post-implementation metrics, such as reduced processing time, increased customer satisfaction, and improved operational efficiency, and reported on the tangible benefits achieved through the digital transformation initiative.

ICICI Bank - Business Analyst                                                                                                                                  2014 - 2017 Outline: Digital Transformation 

𝐑𝐨𝐥𝐞𝐬 & 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:

• Built strong working relationships with a range of stakeholders and assisted in the analysis of stakeholders’ objectives.
• Elicited requirements to understand current processes and gathered and prioritized new requirements.
•  Produced quality requirement documents, constructed processes and data models, and other outputs appropriate to the audience and methodologies.
•  Identified, engaged, and effectively managed stakeholder relationships.
•  Investigated requirements, problems, and opportunities.
•  Supported effective solutions that met user needs and analyzed root causes of issues.
•  Identified business improvements and predicted user and financial benefits.
•  Ensured reduction or elimination of non-value-added activities.
•  Led workshop focus groups and various techniques to understand the business problems and user needs for a large project.
•  Developed user stories with defined acceptance criteria and test scenarios.
•  Worked closely with the Product Owner on strategic alignment.
•  Collaborated with the testers and developers to identify defects and resolutions whilst clarifying ambiguities.
•  Developed a process model, and identified potential process improvements and As-Is processes by considering risks, options, issues, and benefits.
•  Managed senior stakeholder relationships and ensured productive engagement across the business and with technical stakeholders.
•  Managed and prioritized my workload independently and with minimal supervision.

Beta Monks – Backend Software Developer                                                                                                        2011 - 2013 𝗣𝗿𝗼𝗷𝗲𝗰𝘁
𝗜𝗩𝗥 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁:Interactive Voice Response
●Developed IVR systems using languages such as C, C++, and Pro*c.
●Implemented IVR solutions for various applications.
●Proficient in understanding and utilizing languages and technologies specific to IVR development.

𝗔𝗧𝗠 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁:
●Designed and implemented the NARADA® ATM solution, managing the complete lifecycle of ATM implementations.
●Integrated functions of ATM Driving, ATM Transaction Switching, Card Issuance and Management, ATM Device and Switch, and Transaction Monitoring.
●Managed ATM Asset Management, ATM Content and Software Management, Campaign Management, and ATM Cash Settlement & Reconciliation Management.

𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗦𝗸𝗶𝗹𝗹𝘀:
●Operating Systems: UNIX, LINUX.
●Databases: Oracle 11g, SQL, PL/SQL.
●Systems Architecture: Java, J2EE, C++, web services model.
●Communication Protocols: Standard protocols like ISO 8583 and XML.

Education And Certifications

• Executive-MBA in Banking & Finance | Malaysia, Global NXT University, Kuala Lumpur-2017.
• Post Graduate Diploma in Banking | Manipal University, India-2014.
• BTech in Electronics Communication | J.N.T.U, India-2011.

Licenses & Certifications

• Certified Professional Scrum Master (PSM-1), (PSM-2)
• Scrum Alliance Certified Scrum Product Owner (CSPO)
• Certified Tableau Desktop Specialist
• Lean Six Sigma White Belt (SSWB™) | Yellow Belt (SSYB™) | Green Belt (SSGB™) | Black Belt Trained (SSBB)
• Microsoft Azure Administrator Associate (AZ-104) | Solution Architect Expert (AZ-305)
• Endorsed IIBA®- Agile Analysis certification (AAC®) | Certified Business Analysis Professional (CBAP®)
• Endorsed IIBA®- Certification of Competency in Business Analysis (CCBA®).
• RPA Diploma completion in Business Analysis, Process Mining, Task Mining, and Task Capturing.

MBA(Banking & Finance)