Sade Payne

I have previously worked in Housing Associations for the past 3 years in the Income Team. I have a solid background of working with different individuals from different backgrounds ensuring our customers feel valued and important at all times. After reviewing the job description for this role, I strongly believe I would be successful in this sector as I am extremely empathetic and understanding, I am approachable & my customers always come first. I ensure I am delivering high customer service on a daily basis and I am extremely determined to make a difference to peoples lives. It is absolutely essential to me that we do our best in helping people in and out of the work place. Because I am a ‘people’s person’ I enjoy speaking with people, I enjoy taking the time out to listen to people, understanding them, building a relationship with them and making them feel valued. I have a high level of experience of managing my own workload, completing in-depth referrals to the relevant departments in order for our customers to receive the support and assistance that is required, dealing with a high volume of inbound calls & making necessary outbound calls, helping customers maximise their income and accessing a wide range of computer data bases for example Excel, sales force, word, avaya, 8x8 and many more. I am also trained to meet any targets which may be set for myself in order to reach my full potential. Having a customer service background has taught me that not every day is the same, it has taught me to work well under pressure and how to deal with high intensity calls, it has taught me to understand peoples frustrations, life difficulties and their daily struggles, it is important to me that these kind of calls or queries are dealt with professionally and appropriately. I have the ability to deal with my own workload and my own cases, independently or as a team, this is done efficiently and within a timely manner.

I have previously worked in Housing Associations for the past 3 years in the Income Team. I have a solid background of working with different individuals from different backgrounds ensuring our customers feel valued and important at all times. After reviewing the job description for this role, I strongly believe I would be successful in this sector as I am extremely empathetic and understanding, I am approachable & my customers always come first. I ensure I am delivering high customer service on a daily basis and I am extremely determined to make a difference to peoples lives. It is absolutely essential to me that we do our best in helping people in and out of the work place. Because I am a ‘people’s person’ I enjoy speaking with people, I enjoy taking the time out to listen to people, understanding them, building a relationship with them and making them feel valued. I have a high level of experience of managing my own workload, completing in-depth referrals to the relevant departments in order for our customers to receive the support and assistance that is required, dealing with a high volume of inbound calls & making necessary outbound calls, helping customers maximise their income and accessing a wide range of computer data bases for example Excel, sales force, word, avaya, 8x8 and many more. I am also trained to meet any targets which may be set for myself in order to reach my full potential. Having a customer service background has taught me that not every day is the same, it has taught me to work well under pressure and how to deal with high intensity calls, it has taught me to understand peoples frustrations, life difficulties and their daily struggles, it is important to me that these kind of calls or queries are dealt with professionally and appropriately. I have the ability to deal with my own workload and my own cases, independently or as a team, this is done efficiently and within a timely manner.

Health and social care level 1. 
GCSE English & math.