Sam Benllahssen

An experienced professional with over a decade of experience in project management, client engagement and business development in public sector software solutions. Highly skilled in leading cross-functional teams, developing strategic plans and managing complex projects from start to finish. Known for excellent communication skills, stakeholder engagement and ability to deliver effective solutions in challenging areas within Local Government, NHS and the Housing Sector. Passionate about enhancing digital transformation through effective technology adoption that brings value and makes a positive impact.

• Customer Support – Experience supporting SaaS deployments alongside Project Management and Solution Engineering, focusing on user adoption, system configuration, and post-implementation support.

• Project Management & Delivery – Certified Scrum Master with experience in Agile & Waterfall methodologies for software rollouts and Google Accredited in ‘Foundations of Project Management’.

• Public Sector IT Solutions – Deep understanding of Local Government & NHS software needs, digital transformation, and compliance.

• Business Consultancy & Customer Training – Skilled in making clients self-sufficient through training, process documentation, and best practices.

• Issue Resolution & Cross-functional Collaboration – Strong problem-solving skills, working across teams to troubleshoot technical issues and improve system adoption.

• Software & Tools – Proficient in Salesforce, M365, Jira, Trello, and various SaaS/cloud platforms.

Scrum Master, Project Management Institute accredited