Sandip Biswas

Expertise in the information technology sector, specifically driving innovative solutions and implementing 
automation strategies to enhance operational efficiency and deliver transformative results. 
 Worked on large-scale business application architecture and design efforts using RPA; developed and 
maintained application architectures for various functional business areas. 
 Expertise in driving process improvements by identifying operational inefficiencies and implementing automated 
alert systems, enhancing efficiency and significantly reducing response times. 
 Possess deep proficiency in Robotic Process Automation (RPA), with hands-on experience in API integrations and 
deployment strategies, enabling seamless and scalable automation within complex IT ecosystems. 
 Resourceful in applying Robotic Process Automation (RPA) for different processes in an application using Blue 
Prism; successfully automated numerous routine tasks using Blue Prism. 
 Experience in Process Analysis, Design, Implementation, Business and Technical Requirements, ProblemSolving, and System Testing.
 Gained exposure in providing streamlined support requests & bug fixing to meet program deliverables to ensure 
RPA implementation success.  

Process Assessment and requirement gathering: Liaised with stakeholders to identify the scope of 
implementing RPA for business processes in the finance industry. Identified, estimated and gathered the 
resources and checked application compatibility and compliance with governance policies. 
 Design and Development: Designed, documented and developed about 5 Blue Prism bots, which 
increased productivity by 45%, managed with versioning control, and delivered over 10 change releases
using Agile Scrum methodologies. 
 Change Management: Identified and resolved process and solution defects/enhancements, collaborating 
with the client and developers, and deploying change releases within BCP. 
 Increasing Efficiency: Automating manual business processes to RPA bots led to process streamlining, improved 
accuracy, and a 30% increase in operational efficiency, resulting in yearly (2nd year onwards) cost savings of 
about 45%. 

Onboarding bot and hyper care: Led a team of 12 members in performing document & code reviews, deploying 
& testing RPA processes in production. Took ownership in resolving bugs & defects in the solutions, ensuring 
seamless transition and handover to the maintenance teams. 
 Bot Monitoring Services: Provided 24/7 proactive monitoring of RPA production bot runs across Blue Prism, 
Automation Anywhere, and UiPath platforms from the control rooms and orchestrators, ensuring optimal bot 
performance. Set up alerts for system failures and performance issues affecting runtime resources. 
 Peer-Code review: Performed document and code reviews, deployed, and tested RPA processes in production. 
Took responsibility for identifying and fixing bugs and defects in the solutions, ensuring a smooth handover to 
maintenance teams. 
 Incident Management: Managed ticket tracking processes using ServiceNow, Summit, and Team Tracker, 
including automating ServiceNow ticket tracking for teams to enhance operational efficiency. 
 Deployment and API Integration: Configured and deployed the bots smoothly in production and integrated Blue 
Prism with API and web services. 
 Scripting: Embodied C# in BP code stages, implemented PowerShell and VB scripting; proficient in MS office. 
 Maintenance Activities: Prioritised effective communication with all stakeholders while collaborating with the 
IT and DBMS teams during all maintenance activities, including server patches, system and RPA tool upgrades, 
and license renewals. 
 Data Visualization: Designed and maintained a bot usage dashboard using Power BI to provide real-time visibility 
into bot performance metrics, contributing to a 30% increase in productivity. 
 Experienced with ITIL Frameworks, MS365 and Scrum Agile methodologies. 
 Configured the Blue Prism server to host internal RPA bots, ensuring efficient management and execution. 
 RPA Projects: Managed bot development within DEV Virtual Machines hosted in Azure and on-premises 
environments, including: 
o EY GLA Bot: Developed automation for EY Helix tool based on MS Excel, increasing productivity by 45% with 
Web, Windows, Email/Excel, and API Automation; used Win32 and Active Accessibility modes. 
o Skynet: designed workflows for the web interaction with Confirmation.com, raising an operational efficiency of 
about 40%; spied in HTML and AA modes. 
o CIMA: implemented automation on web interaction with the Cayman Islands Monetary Authority REEFS site in 
Citrix window using surface automation; region, and HTML modes. 
o ServiceNow Ticket Alert: Designed workflows for web interactions with ServiceNow and used HTML and AA 
modes for bot interaction. 
o Pending Session Alert: Created automated alerts for long-pending Blue Prism sessions and automated the 
removal of these sessions based on requirements.