SANDRA MAHAMA
Services provided: Customer Service & Account Management
About SANDRA MAHAMA:
Outgoing Customer Service Advisor with strong organizational and multi-tasking skills, as I superior time and resource management capabilities.
Experience
1. Customer Service Advisor, Absa Bank Ghana (Previously Barclays Bank), Feb 2022 – Sep 2023
- Played a key role in delivering world class customer service practices, undertaking end to end cashier duties as well as cross selling bank products.
2. Social Media Manager, Now Available Africa, July 2020 – Dec 2021
- Played a key role in managing a social media account as well as content creation.
3. Intern, Ghana Employers’ Association, Nov 2020 – Feb 2021
- Here I assisted with drafting of national policies and proposals for funds to sensitize employers on issues at the workplace.
4. National Service Personnel, Data Protection Commission, Sep 2018 – Aug 2019
- As a national service personnel, my responsibilities revolved around various departments as I was rotated to assist different units. My responsibilities included receiving clients at the front desk, issuing Data Protection certificates, handling correspondents and registration of institutions with the Data Protection Commission.
5. Mobilizer, Kasapreko, July 2017 – Nov 2017
- Championed a group of highly inspired youngers to raise awareness on some products of Kasapreko.
6. Campaigner, Activate Africa, March 2017 – June 2017
- Tasked with raising awareness on accelerating growth of communities that encourage a culture of contribution in Africa.
Education
Institution(s) | Certificate | Date |
University of Sunderland | MSc Human Resource Management | 2023-Present |
University of Ghana | BA Information Studies and Psychology | 2014-2019 |
OLA Girls Senior High School | West African Senior School Certificate Examination | 2011-2014 |
Crown Prince Academy | Basic Education Certificate Examination | 2005-2011 |
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