Sanjana Jala

Dedicated individual motivated to improve service satisfaction and contribute to overall company success. Flexible
customer service team member focused resolving customer concerns and enquiries. Skilled at Taking 50+ calls in a day,
Exceptional Customer Service, I am a Hard working, Flexible, Faithful and Trustworthy Individual. Also, Offers helpful answers
and relevant information to retain business. Takes on challenging new role harnessing interpersonal skills, collaboration and
problem-solving. Driven to deliver high-quality service and consistent results. Hard-working individual with strong
organisational skills. Achieves company goals through exceptional planning and prioritisation.

Customer Service Representative Bill Gosling Outsourcing – Glasgow 06/2023 - 02/2024
• Attend Inbound Calls to resolve members General Banking Queries.
• Assist members over the phone in reporting and replacing Members
Lost/Stolen Cards, order bank statements, apply for overdraft, check
balance, log in VISA Disputes, Cancel 0 Authorisation Code transactions,
Unblock Transactions/Cards etc
• Help members register/log in and how to use Digital Services.
• Going through Security with the members (Digitally and Manually)
• Help members in their difficult times by offering them Emergency Payment.
• Answered 50+ telephone calls per day with professionalism.
• Answered customer telephone calls promptly and improved on-hold wait
times.
• Handled customer complaints, providing appropriate solutions to
guarantee positive outcomes.
• Listened actively to offer accurate information and best solution to their
needs.
Customer Advisor B & Q - Aberdeen 04/2024 – 06/2024
• Providing excellent customer service at the checkout area.
• Processing transactions accurately and efficiently.
• Assisting customers with inquiries and resolving any issues.
• Maintaining a clean and organized checkout area.
• Promoting B&Q products and services to customers.
• Ensuring compliance with company policies and procedures.
• Working collaboratively with team members to achieve store goals.
• Handling cash and card transactions securely.
• Upselling products or services to customers when appropriate.
• Keeping up-to-date with product knowledge to better assist customers.
Customer Assistant / Crew member McDonald's - Livingston and Aberdeen 09/2019 - 03/2023
• Deep cleaned shopfloor to uphold strong hygiene and presentation
standards.
• Main responsibilities included: Taking Orders, Payments, Table Service,
Cleaning floors, Grilling Meat, Frying, Presenter, Food Assembler, Deliveries
Packer, Cash register, Drive Thru, Drinks, Ice Creams etc
• Adhered strictly to policies and procedures for continued company
compliance.
• Handled cash and card payments with accuracy.
• Carried out regular quality checks to ensure displayed products were in good, saleable condition.
• Provided fast checkout service with high levels of customer care and transaction speed.
• Obtained feedback from customers to improve service experience.
• Maintained sales floor stock levels through consistent monitoring..
• Consistently arrived at work on time and ready to start immediately.

HND Computing
Grade: B
HNC Computing
Grade: A
Higher Maths
Grade: B
National 5 Maths
Grade: C
National 5 Chemistry
Grade: C