Shandana Malik

Dedicated and results-driven professional with a passion for leading operations to
achieve optimum results. With a robust background in Management Sciences, offering
outstanding organizational skills and exceptional communication abilities. Proven ability
to maintain high standards while working within tight deadlines. A proactive team player
with a strong work ethic and a passion for customer service

BARTENDER - EAT MEAT March 2024 – Present
- Responsible for preparing and serving a variety of drinks to customers at
their tables. I am skilled in creating and mixing different cocktails,
mocktails, and other beverages to meet the preferences of our guests.
- ⁠I also take care of decorating desserts and presenting them to customers
in an appealing manner.
- Furthermore, I ensure the cleanliness and organization of the bar area and
maintain the overall appearance of the floor to provide a pleasant dining
experience for our customers, along with welcoming and escorting them to
their designated tables.
TRADING ASSISTANT – TESCO September 2023 – November 2023
- Performed store-wide tasks including picking and replenishing as needed.
- Demonstrated deep understanding of store performance metrics to drive
service and sales, minimize waste, and maximize78 profit.
- Handled products meticulously to uphold quality standards and ensure
customer satisfaction.
SALES & MARKETING MANAGER – NEELAM JEWELLERS March 2023 – August 2023
- Responsible for handling social media accounts, including content
creation and photography of gold jewelry.
- Utilized effective communication and interpersonal skills to build
strong relationships with customers and proactively resolved
their complaints and issues in a timely and satisfactory manner,
maintaining a high level of customer retention.
- Received multiple positive feedback and testimonials from
satisfied customers, acknowledging excellent service and product
knowledge.
ASSISTANT MANAGER OPERATIONS – ABHI PVT LTD March 2021 – February 2023
- Assisted in managing operations of payroll and early wage access
models, in which Abhi (which is a Fintech company) specializes
in.
- Developed strong pressure-handling and communication skills, working
effectively as part of operations team where time management was
crucial.
- Proficient in MS Office and adept at client communication and email
correspondence.
- Regularly onboarded the data of thousands of employees from partnered
companies in the portal of Abhi Pvt Ltd following security procedures,
ensuring accuracy and efficiency.
- Experienced transformative work culture at Abhi, a startup that raised
$17M inits inaugural year.
OPERATIONS MANAGER – THE HANGER September 2019 – March 2023
- Led comprehensive operations for a family-owned e-commerce
enterprise.
- Supervised product photography, managed social media accounts, and
devised marketing strategies.
- Successfully targeted the appropriate audience and optimized stock
management for imported merchandise.
INTERNSHIP – PAKISTAN TELECOMMUNICATIONS COMPANY LTD Dec 2017 – Jan 2018
- Completed a 6-week internship at a private sector communication
company, gaining valuable skills in teamwork, coordination, and financial
management.
- Assisted in cash flow management & expense tracking within Finance departmen.

MSc Management with
Digital Marketing
Bpp University,
Manchester,UK