Shannon Brown

Dear Hiring Manager,

I am writing to apply for this position as I believe that my knowledge of administrative procedures and experience in general office duties makes me an ideal candidate for the job. 

In my previous and present jobs, I supported the actualization of defined objectives by managing and executing assigned office administrative and clerical functions. I provided excellent service to both customers and employees, scheduled meetings, managed data, created accurate reports and supported the continuous improvement of office operations to achieve and exceed key performance objectives. I demonstrated the ability to manage competing priorities in a workplace, lead people, and work as part of a team in a target driven environment. I received a commendation from colleagues and the management for my data entry and record management expertise, office management skills, leadership ability, phone etiquette, attention to detail, and dedication to work.  I achieved a level 3 Level 3 Diploma in Secretarial, Administration and Office Skills. 

Through my higher education, research, and work experiences, I developed an understanding of calendar management, itinerary planning, record maintenance, reporting, and front desk operations. My ability to go above and beyond routine responsibilities to achieve organisational goals is certain to render me a valuable asset to the establishment. 

With my experience across the facets of Office Operations, Leadership, and Data Management, this job would provide me with the ideal opportunity to add value to the establishment and expand my experience. 

I am ready to offer my best if given the opportunity and look forward to further discussions with you regarding this position. Thank you for your time and consideration. 

Sincerely,

Shannon Brown

• Manage and send bulk data on various media including NAS, SFTP, FTP, and cloud transporter. 
• Assist in scheduling and organising meetings, write meeting minutes, and distributing to the appropriate persons. 
• Provide prompt and reliable response to all enquiries by customers and employees through calls, email, etc. 
• Manage inbound and outbound correspondence with external customers.
• Assist with the training of new staff to improve their competence level. 
• Establish and maintain good communication and relationship with customers to identify and understand their needs.
• Resolve technical customer queries using XML and creates worthwhile customer experiences. 
• Create and edit SGML’s and XML as well as review and reprogram delivery rules.
• Identify and recommend areas for improvement to achieve accuracy, clarity, and consistency in office operations.
• Gather and organise data in recognised formats as well as entered data into the database.
• Answering stakeholder queries via email and ticking based system. 

Level 3 Diploma in Secretarial, Administration and Office Skills

4 A -levels 

11 GCSE’s