Sheena Pollard

 Experienced and driven Administrator with an impressive international career backgrounds in Customer Service, Sales and Business Administration for more than fourteen years.  Supported Sales, Management and Customer focused team to achieve goals.

Sales Coordinator in PMS International, Basildon, Essex

April 2022 – Present

• Formulating and keeping up with documenting frameworks to prevail with sales reports, plan reports, and provide financial data to Credit Control team. 
• Responding to customers’ item, order, sales inquiries via email or over the phone.
• Dispatching orders and making sure that the goods are booked in for delivery.
• Ensuring that sales activities are carried out ethically and in accordance with legal requirements.
• Ensuring strict compliance with budget
• Recommending appropriate products for the customers’ interests.
• Developing and implementing ideas that will help the organization to meet sales’ goals.
• Ensuring sales department meets set goals.
• Providing after-sales services to customers
• Informing customers of unexpected delays in meeting their need
• Ensuring sales representatives are fully equipped with sales-support materials like catalogues.
• Ensuring customers meet up their financial obligations to their organization.
• Assisting in the organization and preparation of promotional materials and/or events.
• Coordinating with warehouse operations.

Administrator in Saxton 4x4, Chelmsford, Essex

August 2021 – February 2022

• Provided support to Sales and Finances of the dealership.
• Set-up warranties for the used and new vehicles being sold.
• Checked and maintained reports per month on a timely basis.
• Invoiced new and used cars, prepared appropriate hand over packs for the customers.
• Ran reports to finalize end of the month’s ledger using Navigator system.
• Exceeded customer’s expectations by giving world class customer service responses via email and phone inquiries.
• Maintained payment records and conducted all relevant file checks.

       Hotel Receptionist / Admin Assistant in Greenwoods Hotel and Spa, Essex

May 2021 – July 2021

• Front Office Management
• Assisted and made sure that the Hotel guests, Spa Guests and Gym members feels welcome and relaxed during check in and check outs.
• Submitted daily reports for each relevant Departments for a smooth turn over.
• Created schedules for Meal Reservations and made sure it is accurate and matched on the system.
• Created traces reports for Housekeeping.
• Processed payments for the accommodation, gym memberships and Spa bookings
• Responded to phone calls and emails in the most professional way.

Resident Make-up Artist in Chanel, Harrods, Lakeside West Thurrock

September 2020- March 2021

• Worked as an ambassadress for CHANEL, 
• Delivered expert makeup applications and excellent customer service at all times
• Took ownership and drove growth of the makeup business whilst assisting with the efficient running of all events within accounts as appropriate,
• Worked collaboratively with a team, promoting business objectives and actively working towards achievement of personal and team targets and KPIs.

Airport Sales Assistant in Dubai International Airport, Dubai, U.A.E

June 2011 – May 2020

• Handled cash and card transactions. Counted the day’s takings and depositing the proceeds into the Cash office. 
• Ensured the store is ready for new promotions and maintained cleanliness of the shop.
• Processed credit notes and returns.
• Provided passengers with a world class customer service experience.
• Worked as Customer service and dealt with customers’ concerns and inquiries.
• Managed daily reports for Supervisors and Flight details submission to the Duty Manager
• In-liaison with the Merchandisers for the deliveries and stock counts procedures
• Provided administrative support and made sales target reports given to the Airport Staff per Airport Terminal
• Assigned in different departments such as Luxury Retail, Food plus, Gold Shops, Cosmetics and Perfumes
• Worked as a MAC Make-up Artist / Media Product Specialist from November 2017- February 2019 at the Airport
• Received awards for outstanding customer service.

Customer Accounts Executive in Convergys, Philippines

October 2008 - April 2011

• Interacted with customers via telephone, e-mail, or chat to assist with a variety of customer inquiries and issues. Elicits and records customer information and inquiries using a computerized system.
• Demonstrated the ability to establish and maintain effective relationships with customers delivering the Comcast Quality Experience (CQE). Acted as an Ambassador for Comcast by building rapport with the customer, supporting, reassuring, and educating the customer throughout the call.
• Promoted and recommended Comcast products and services based on a logical relationship to the customer’s needs and interests. Enters and confirms sales when appropriate.
• Supported Other lines of business as call volume dictates.
• Achieved overall performance goals of the organization.

Undergraduate of Marketing Management