shivam bapodra

Honest

sincere 

joyful 

Birla Sagar Higher Secondary School | 2021-2023
• Designed and updated course content, aligning curriculum with educational standards and objectives
• Developed lesson plans that engaged students and met learning objectives
• Integrated various teaching methodologies and resources
• Delivered lectures, led discussions, provided clear explanations, and answered students’ questions

Customer Service Associate:
India Infoline Finance LTD | 2018-2020
• Managed correspondence, including handling emails and phone calls, drafting responses, and redirecting inquiries
• Scheduled and managed calendars, coordinated appointments, and arranged meeting spaces • Conducted data entry and maintained accurate records, databases, and filing systems
• Ensured the work environment was organized and running smoothly
• Maintained confidentiality and discretion when dealing with sensitive customer information
• Assisted colleagues and supervisors with administrative tasks, acting as a point of contact for staff and customers
• Proficient in office software such as Microsoft Office
• Resolved customer issues independently or escalated them when necessary
• Adapted to changing priorities in a fast-paced environment
Administrative Assistant :
Manappuram Finance Limited | 2017-2018
• Greeted and assisted customers in a professional and courteous manner
• Assisted with processing customer transactions, including handling cash transactions

Bachelor’s in Education