Shruti Rane

I am a highly dedicated and hard-working professional with over five years of experience in banking operations, market research, business development, and customer service. I have a proven ability to build strong client relationships, handle customer inquiries, and deliver tailored solutions that drive satisfaction and loyalty. I excel under pressure, managing tasks responsibly and efficiently while consistently meeting deadlines. I am now seeking to develop a career in Operations and Customer Services, intending to transition into a Global Logistics or Supply Chain role.

I have over five years of professional experience spanning banking operations, market research, business development, and customer service, during which I have consistently demonstrated the ability to perform in high-pressure, fast-paced environments. My track record includes managing and authorizing high-value financial transactions with 100% accuracy, ensuring regulatory compliance, and safeguarding client trust. I have successfully delivered tailored solutions that address unique client needs, resulting in improved satisfaction, loyalty, and long-term partnerships.

In addition, I have played a key role in optimizing operational processes by streamlining workflows, reducing turnaround times, and enhancing service efficiency. My market research experience has strengthened my analytical skills, enabling me to gather, validate, and interpret complex data to support strategic decision-making. I am adept at building and maintaining strong client and stakeholder relationships, handling sensitive situations with empathy and professionalism, and leading or mentoring teams to achieve performance excellence. Across diverse industries, I have proven my ability to blend technical expertise, customer-centric service, and process improvement to deliver impactful results.

I am currently pursuing an MSc in Supply Chain Management and Logistics at Coventry University (2025–2026), where I am developing advanced knowledge in global supply chain operations, logistics strategies, and process optimisation. This builds on my MCom in Business Management from Mumbai University (2019–2021), where I gained an in-depth understanding of organisational management, financial principles, and strategic decision-making. My academic foundation began with a BMS in Marketing from the University of Mumbai (2014–2017), which equipped me with skills in market analysis, consumer behaviour, and brand strategy. Together, these qualifications have provided me with a well-rounded background that blends operational expertise, business management insight, and a global perspective essential for excelling in supply chain and logistics roles.