
Shweta Choudhary
Customer Service / Support
Services offered
I am a double masters Postgraduate looking for work from home opportunity. I am living in sheffield from 2016 and had achieved a lot experience when it comes to working remotely.
Experience
Amazon Development centre (Noida, India)
Job Title – Sr. Seller Support Associate
- Proactive problem solving and provides exceptional support to sellers.
- Providing prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers' issues..
- Working independently while using departmental resources, policies and procedures.
- Contributing to a positive team environment and proactively aids team members with difficult contacts as needed.
- Actively seeking solutions through logical reasoning and data interpretation skills and identifying trends to appropriate channel including improvement suggestions.
- Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions.
Pretty Little Things (Sheffield, England)
Job Title – Warehouse Operative (Stock Control) - Stock counting and location checks.
- Performing warehouse inventory controls using a hand held scanner.
- Checking and printing the SKU for items which are displaced from their original locations, through website and using JDA system.
- Relocating the stock to new locations to create empty space for stock delivered.
Maazi Matlock (Matlock, England)
Job Title – Marketing Assistant - Supporting manager with various projects.
- Conducting market research in accordance with the competition.
- Developing marketing strategies and assisting in various strategic campaigns.
- Work in coordination with the marketing department and daily administrative activities,
- Employing marketing analytics techniques to collect important data especially through social media.
- Posting ads and content related to business on the social media pages mainly Facebook.
- Assist in the organizing of promotional events and traditional or digital campaigns and attend them to facilitate their success.
- Prepare and deliver promotional presentations.
Two States (Sheffield, England)
Job Title – Business Developer and Marketing Manager - Identifying new sales ideas in accordance with the market.
- Maintaining fruitful relationships with the existing customers and clients.
- Researching similar organizations or competitors and identify new leads and potential markets.
- Improves product marketability and profitability by researching, identifying, and capitalizing on market opportunities; improving product packaging; coordinating new product development and pricing.
- Planning and overseeing new marketing initiatives.
- Training personnel and helping team members develop their skills.
- Developing strategies to attract the best customers and get the word out about the organization.
- Experimenting with various online organic and paid acquisition channels like social media, content management, publicity, event management and performance analysis.
- Be in charge of marketing budget provided and make sure funds are used wisely.
- Adjusts marketing campaigns and strategies as needed in response to collected data and other feedback.
Magik Telecom (India)
Job Title - Human Resource Manager
- Answering phone calls, dealing with enquiries and provide general information to job applicants regarding HR procedures.
- Screening and short-listing of the job applicants.
- Preparing and issuing employment contracts to new employees.
- Making sure that all employee records are accurate and well maintained.
- Updating both manual and electronic personnel records when an employee personal details change.
- Review all correspondence including inquiry letters, job applications and CVs that are sent.
- Organising any events or presentations for employees for improving their productivity.
PERC Associates (India)
Job Title - Human Resource Manager - Posting ads for job vacancies offered by any company.
- Involved in taking interviews of the candidates and screening of candidates at first stage.
- Shortlisting the candidates from job portals as monster.com and naukri.com for available vacancies.
- Involved in attending and scheduling meetings with company’s HR manager for business.
- Involved in recruiting and training of staff members.
Education
| Qualification | University | Passing year |
| Bachelor of Science | Hemwati Nandan Bahuguna Garhwal University | 2012 |
| MBA | Sheffield Hallam University | 2020 |
| Level 7 Diploma in Strategic Management and Leadership | Sheffield Hallam University | 2020 |
| Msc International Marketing | Sheffield Hallam University | 2023 Pursuing |
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