
Sofie Young
Customer Service / Support
About Sofie Young:
I am 24 years old and left school having attended Calderside Academy as a 6th year student.
I consider myself to be a very approachable individual, honest, helpful and polite. I have a creative mind and am always up for new challenges. I am well organised, punctual, reliable and always plan to make sure I manage my time well. I am a quick learner and very self-motivated with good communication skills. I also hold a full UK driving licence.
I have always been employed as I consider myself a very hard-working individual. With this I have gained experience and new skills over time such as being confident with different software’s such as MS Excel, MS outlook, PowerPoint etc. I am confident in areas requiring customer service as I have been in this line of work since leaving school. I am confident to work independently but also thrive working as part of a team as this helps me to establish strong, professional working relationships.
Over time also I have also gained management skills. Being given certain tasks within my work to take control of and be the main point of contact for.
I am aware in a CV you look for previous employment details, qualifications, work experience etc but here is a bit more about myself in detail.
As an individual and from leaving school, I have learned to be very good at communicating. Whether this be in work or just in a social aspect. I believe you should treat people as you wish to be treated so I am approachable, fun, bubbly and overall, a person who tends to leave a good impression. In a professional view, I am focused, hard working and I love a challenge. I am 24 now and looking for a place of work that will challenge me and a place I am able to learn new skills, with a goal in the future of variety and working my way up the ladder.
I give my all to anything I am involved with and have in every job. I am always willing to help others if I have the capacity to do so, I don’t like to see an individual or a team struggle, I’m there to help.
Experience
I currently work with South Lanarkshire Council and on my third post with them. Previously working with them in repairs and as a housing officer, both being on a temporary contractand currently working within the health and social care sector in Brandongate in Hamilton. All these posts involve speaking to members of the public, gathering all information that is required in relation to council properties, tenants rent so dealing with numbers, carrying security checks and making sure to find a resolution for each tenant. Also, I have learned in all these jobs more about navigating a computer and different systems I have never used before which widens my skill and knowledge range. I have worked in the council from April 2022 and all feedback on my work has been positive so far.
Education
Calderside Academy, Blantyre, South Lanarkshire Higher English – C. Travel and Tourism – national 5 pass Mathematics – National 4 pass Higher Physical Education - B Higher Music - B Latin – C Modern Studies – D
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