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Sophie Horrocks

Sophie Horrocks

Operations, CRM and data support

Administrative

Sheffield, Sheffield

Social

About Sophie Horrocks:

I am a reliable and adaptable operations manager, with years of experience in both the charity and mortgage sectors. I am comfortable taking on new opportunities, addressing complex problems,  and pushing processes and policies to improve.

 

I have experience developing CRM systems including lead generation, workflow automation, and dashboards alongside documentation and process creation. I am also able to perform data analytics using Excel and equivalent, visualise with Microsoft Power BI, and have a Google Data Analytics certification

Experience

Admin Manager: April 2025-August 2025

Senior Operations Facilitator: June 2021- March 2025

Mortgage Case Handler: August 2020- June 2021

Education

BA English Literature- 2:1

Google Data Analytics Professional Certificate

 

ENI Microsoft 365 CPD Accredited Course

 

ENI Advance Microsoft Excel CPD Accredited Course

 

ENI Power BI Desktop CPD Accredited Course

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