
Sophie Horrocks
Administrative
About Sophie Horrocks:
I am a reliable and adaptable operations manager, with years of experience in both the charity and mortgage sectors. I am comfortable taking on new opportunities, addressing complex problems, and pushing processes and policies to improve.
I have experience developing CRM systems including lead generation, workflow automation, and dashboards alongside documentation and process creation. I am also able to perform data analytics using Excel and equivalent, visualise with Microsoft Power BI, and have a Google Data Analytics certification
Experience
Admin Manager: April 2025-August 2025
Senior Operations Facilitator: June 2021- March 2025
Mortgage Case Handler: August 2020- June 2021
Education
BA English Literature- 2:1
Google Data Analytics Professional Certificate
ENI Microsoft 365 CPD Accredited Course
ENI Advance Microsoft Excel CPD Accredited Course
ENI Power BI Desktop CPD Accredited Course
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