About Sophie Rothwell:
As a highly motivated individual I take great pride in my professional customer focused approach. I have a keen eye for detail and consider myself to have key leadership skills. I believe these skills are transferable to any role and have allowed me to adapt to any role I have had.
I have the ability to work independently as well as working as part of a team and this has been reflected in my career having been promoted numerous times within the organisation.
Experience
- Direct responsibility for the general day to day operation of the Hotel.
- Accountability for total Hotel operation in the absence of the Multi Site General Manager.
- Effective management of all heads of departments.
- Budget responsibility for targets set within each area.
- Lead all staff to consistently achieve product and service delivery standards.
- Ensure a high degree of customer care in line with Company and business objectives.
- Management of all staff compliance with company policies and procedures.
- Management of all hotel events /conferences and bookings ensuring complete customer satisfaction.
- Management of all customer comments and complaints
Education
- Led the hotel through a full, extensive refurbishment and rebrand from Best Western to Holiday Inn whilst at the same time ensuring minimal interruption to the day-to-day business and keeping GSS scores above target.
- Ensured the hotel team underwent a full training and development program as part of the rebranding.
- Played an instrumental role in bringing payroll down from 37% to the target of 32% within the first 3 months in the role.
- Achieved GP of 75% on beverage and 73% on food in the financial year 2022/23 with the support of the head chef and F&B Manager.
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