sri kalahasti

As a cyber security graduate with extensive training in cloud computing and exceptional customer service skills, I bring a unique blend of technical and interpersonal expertise to the table. My proficiency in identifying and mitigating security risks and my ability to design and implement secure cloud-based solutions make me an asset to any organization. With a proven record of providing outstanding customer service, I am confident in my ability to communicate effectively and collaborate with cross-functional teams to deliver exceptional results

     Customer Service Advisor

Woven

• Providing excellent customer service to a diverse customer base, while utilizing active listening, empathy, and effective communication skills to understand and address customer needs and concerns.
• Respond to customer inquiries and complaints promptly and professionally, ensuring customer satisfaction and retention.

• Demonstrated strong people skills to resolve customer queries effectively, resulting in positive customer feedback and improved customer retention rates.
• Adapting to quick changes in company policies and procedures, demonstrating a proactive and positive attitude towards rapid change
• Utilize forward-thinking strategies to identify and address potential issues before they become major concerns, resulting in improved customer satisfaction ratings.
• Collaborated with other team members to ensure customer needs are met and the company's customer service standards are upheld.

Continuously seek to improve customer service skills and knowledge through training and feedback from supervisors

MSc Cyber Security

Northumbria University

The program equipped me with a strong understanding of network security, cryptography, digital forensics, and ethical hacking. Through various practical projects and competitions, I gained hands-on experience in using different security tools and techniques