Stephanie Jeffrey

Highly organized and detail-oriented individual with exceptional communication, interpersonal and teaemployment to help create positive community impact. Through volunteering with AFA and AGE UK, I’ve gained valuable admin experience & a passion for supporting positive change.

 Adept at identifying overlooked details and maintaining meticulous records, files, and databases. Strives to achieve high standards in any given task. Administrative experience both in voluntary and paid positions. 

Administrative experience both in voluntary and paid positions. Keen to develop skills in a role predominately in an office administrative environment, would consider admin assistant opportunities. A team player who can also work unsupervised, using own initiative. Known for fostering collaborative relationships and providing and receiving constructive feedback.  

Employment History  

Volunteer, Admin Assistant, Advocacy for All                                         March 2024 to present 

Ensuring all incoming post has been stamped, logged and scanned/emailed to the correct recipient.  

Keeping Staff Database up to date, while locating important information required for HR records.  

Operating the laminating machine for ID badges and clocking In and Out cards 

Operating franking machine to send out post 

Sending voicemails to referral team 

Updating PowerPoint Presentations 

Ad Hoc duties requested by the CEO, managers and members of staff. 

Volunteer, Telephone Befriender, Age UK                                     October 2020 to present                          

Setting up a weekly plan to contact the client. 

Supporting the isolated and vulnerable individual in the community through regular phone calls. 

Listening to their needs and making urgent reports to service coordinator if necessary. 

Volunteer, Activity Coordinator, North Kent Mind                                        April 2023 to July 2023  

Organising and planning group activities to tailor made the needs for service users via PowerPoint, Word and Outlook.  

Preparing and setting up the venue for activities.  

Taking notes for feedback from service users and sharing it with the leader. 

Communicating to clients and fellow volunteers with active listening skills for complete the tasks. 

Being inclusive in activities and projects. 

Housing Maintenance Administrator, North Kent Mind                       August 2022 to March 2023  

Organizing office operations and procedures and designing filing systems. 

Data entry and archiving past tenant’s data and personal information.  

Creating weekly spreadsheets using Excel and Word, updating maintenance calendar and database. 

Responding to all enquiries through phone and email regarding repairs, giving general advice and assistance and ensuring an effective response.  

Booking maintenance jobs for tenants, liaising with landlords and subcontractors via email, text messages, telephone, and letters. 

Responding promptly to emergency and urgent maintenance queries to safeguard customers and property.  

Sending daily reminders to tenants via text or email 

Administration Assistant, Dartford Job Centre Plus Office                       February – March 2020 

Researching appropriate vacancies for job seekers. 

Organising filing systems  

Responding to questions and requests for information. 

Warehouse Operative, Phoenix Healthcare Distribution                             August – September 2019  

Picking and packing the medications for customers and companies 

Promptly, checking daily orders and sending out required medications to different recipients.  

Stockroom Assistant (Volunteer), Swanley Food Bank                        May 2014 - January 2020  

Receiving food donations from members of the public courteously 

Ensuring the incoming stock is checked, weighed and recorded. 

Preparing stock orders for the foodbank centre and/or emergency food boxes as appropriate. 

Ensuring that all procedures and processes are followed as per the foodbank operating manual.  

Maintaining safe and clean work environment by keeping shelves and workstations neat, complying with procedures, rules and regulations.   

Store Cleaner, Iceland                                                                                April – June 2013 

Responsible for all basic cleaning in the store, cleaning floors, dust mopping, damp mopping, sweeping, vacuuming, dusting and picking up larger objects off the floor. 

Ad hoc duties as requested by cleaning supervisor 

Education and Training 

2024 

Level 1 Safeguarding Everyone, Virtual College 

Equality, Diversity and Inclusion, ACAS Learning Online 

Health and Safety, CPL Learning 

2023 

PREVENT, GOV.UK, Wellbeing North Kent Mind 

Computer Club, Kent Adult Education  

2022 

Introduction to North Kent Mind and Understanding Mental Health 

Health and Safety in the Workplace 

The Shaw Trust, online revision in the basics of Word, Excel and PowerPoint  

GDPR - General Data Protection Regulations and Introduction to First Aid (Zone 1)  

2021 

TWIN NCFE (Level 2) Certification, Principles of Business Administration  

eMarketing Institute, Online Marketing Fundamentals, Vision2learn  

2020 

NCFE Level 2 Certificate in IT User Skills (ITQ)  

2019 

Visual Merchandising  

2009-2012  

North West Kent College 

BTEC Level 3 Extended Diploma (Advanced Acting – triple grade Distinction) 

BTEC Level 2 First Certification in Performing Art (Acting – Distinction) 

Creative Media Production (Radio) Merit  

2008-2009 

BTEC Level 2 First Diploma in Art and Design – Merit  

2003-2007 

GCSE subjects passed, including Maths and English